LoónaReviews of loona.app

I signed up Friday for a 3 day trial. I was billed $99.99 immediately. The charge didn’t go through and now my Apple ID is messed up because they are waiting for me to update payment information to allow a charge I didn’t authorize. I emailed them and messaged them on TikTok (looked like most recent interaction) and it has been crickets. If I don’t get help this week I will have to start at the bbb because this is wrong! If they see this please just help. I will delete this if I am helped.

They charge you during the free trial period, even if you cancel. I downloaded the app on 13/7, signed up for a 7 day free trial which I cancelled IMMEDIATELY through the Google Play store. A few days later, they took $69.99 from my account. Absolutely disgusting customer service. They say they're unable to refund me and I need to contact Google, which is completely untrue. I have no choice but to report them for fraud. DO NOT USE THIS APP.

I really love this app , i used it for years and i hope they will keep it for a long time 🙌 hopefully they will add more content later, i really loved the last content they added but over all worth every penny

Why have you stopped making new content?

This app has been inscredibly helpful with my sleeping routine. Recommended to all of my friends :) My fav scenery was Natalia Vodyanova's childhood memory

Very poor customer service, signed up for a free trial and then attempted to cancel at the end. I missed a step and did not complete the full cancellation which I didn't realise until PayPal messaged to say payment of £49 taken for a year subscription I don't want. Contacted Loona who basically said all payments final, no refunds and could not have been less interested. It is pretty evident as my subscription is cancelled from date of renewal that I wont be accessing for that year so cannot help but feel that is part of the scam to increase subscriptions. The cooling off period is being extended to include digital subscriptions in UK but isn't here yet so I am stuck with it but will be making sure I shout it out loud AVOID THIS APPALLING SERVICE and from other reviews looks like its full of stale content anyway.

If I could give them no stars, I would. I returned three pair of shoes that were ill fitting and had no orthotic support on December 6, 2025. I received credit for one pair and then continual reassurances from Brandon Herrera since then with no results. It is now 1/19/26 and they have quit responding to my emails. I don't think Brandon is an actual person and I am pretty sure that this company operates as a scam. Do not trust this company at all. Product is crap and the people are not trustworthy.

Loona slides offered what they called Ortho shoes. Selling point was great arch support. They also said they came from Texas. Well they are the biggest piece of crap I have ever bought. They dont fit right, ZERO support and are so thin I can't believe they call this a shoe. I contacted customer service and was told to keep them and they would refund $15 dollars of the $60 I paid. Or they will exchange them....for what? I would have to pay for the return to China. Wait didnt they say they ship from Texas? They didn't even come in a box. They are a joke and I wouldn't even donate them the quality is so bad. Total SCAM!