LoónaReviews of loona.app

It's disheartening to experience Loóna deducting a yearly subscription fee within the supposed free trial period. Such lack of transparency and honesty in their practices makes it challenging to maintain trust in the company. It appears they entice customers with free offers only to levy unexpected charges ultimately. This is unacceptable and reflects poorly on their business integrity. I don’t know how to get my money back.

Shocking customer treatment - do not sign up to this app if you don’t want your money stolen. Refuse to provide refunds for free trial after several requests. Did not recieve reminder emails before trial ended.

Gutted! They took me nearly 75$ on my bank account today. I didn’t even have the app on my telephone. I’ll complain officially at my bank. Hope I’ll get my money back. NEVER TRUST A FREE TRIAL!!!

My partner downloaded this app to use their free trail. Whilst trying to set up her account for the first time, she was bombarded with unclear questions essentially asking her whether she wants to skip the free trial and start paying for a full subscription. She accidentally clicked the wrong button and within seconds she was charged £40. She’s tried contacting customer services to reverse the transaction but hasn’t had a response and it’s been over a week, despite them saying they’ll respond within 48 hours. Why an app would ask you questions like this when it clearly knows if you’ve downloaded it to start a free trial is just an incredibly bad user experience and just gives off bad, money grabbing vibes. Automatically singing a user up to a paid subscription after a free trial ends is normal, but why would Loona think someone that has downloaded the app to start a free trial and is in the process of setting up their account, would then think, “actually, instead of trying the product out for 7 days for free and then making a decision, I’d like to start paying immediately.” Deceitful company. Avoid.

Charged me 70 EUR upon simply downloading the app (for ''website purchase'') and despite free trial. Claims its a flat fee upon downloading and refuses to refund.

Much like the other reviews I subscribed without realizing, thought I cancelled but apparently didn’t. They make it extremely hard to do so. Then was charged every quarter $60 US ($100 AUD) - twice!!! An absolute joke. Getting a refund is basically impossible and their customer service sends out a generic response

Trying to get a refund via Appstore because they're not answering my questions properly via email. I'm extremely disappointed that that took £59.99 from my account the day before a free trial period ended - when they advertised it as 50% off (£29.49) for the year. Very bad business practice. UPDATE: I was able to obtain a full refund via the Appstore, which is where I downloaded the app. Worth trying if you were caught out like me.

Much like the person below I feel absolutely scanned by Loona. I wanted to try the app after my sleep suffered from severe anxiety but was underwhelmed at the content and the glitches to even get to the home screen. I cancelled by subscription on the last day of free trial by which point the money ($60!) had already come out of my account. I subscribe to Fabulous and Headspace and have never had to deal with such slow and obscure customer service. Really disappointed. Going through PayPal claiming a subscription scam.