LoónaReviews of loona.app

I got sent a free trial for the app from family due to extreme stress during exams. I wasn’t on my phone much due to exams and lost track of the deadline for payment. I tried to contact them but they refuse to refund anything. I was charged £40, but in dollars so with an extra conversion fee. They gave no reminders that the payment is coming up and I was suffering a lot in exams thinking the app could help me but instead has caused a lot of stress. I truly cannot afford this app as a student who would never spend that amount of money on an app. I emailed them and they told me they would not refund me. I know this is their policy but it is very harsh, other services refund if you need to cancel but they gave me no option to receive any money back and stated I would have access for the year. This app is meant to help relieve stress and anxiety but instead has massively increased it :( very upset about this and struggling to come to terms with the fact I’ve lost so much money to an app which I will not use in such an already stressful time.

Had the app a couple of years now. I only use the sleepscapes (renamed 'escapes' now), which are really beautiful unfortunately they arent updated that often and once I had done them all there wasn't any point to me going on. After several months I went back in and went back through the sleepscapes repeating them. I had rejoined by then for another year hoping for many more updates. There have only been a few! I won't rejoin again as the special offers are only open to new customers and I don't use it enough now to warrant paying the full price just to use only one part of the app. If you are a new customer the scapes and accompanying music are stunning and well worth the price but once they are completed not so much. Ps, the male narrators are wonderful (the older one especially so) but the female with the fake English accent is a bit annoying 😁

It was great at the beginning, there were lots of sleep stories. They say they update content often. But, it's hardly ever the sleep stories, which is the only content on the app which I enjoy. I understand the sleep stories likely take a long time to produce, I just wish the developers would focus on them more. I won't be renewing.

I didn’t like the app at all. I was sent an end of trial email which I used to cancel the subscription…go about my day and notice I was charged the same day. I emailed customer service immediately after and was met with, "sorry we sent a reminder we are unable to refund you.” Cool, steal my money. But, they let me know I can still use it for a whole year until the subscription ends. Not cool.

Free trial didn't catch me out and decided to pay premium with the offer. The only solution I've found to help me switch off before bed. I have epilepsy and struggle to sleep but I can honestly say dedicating half an hour before I sleep to this app helps me rest and I fall asleep pretty much straight away! Surprised at the issues with subscriptions- I've ran premium on a free trial twice and been able to cancel hassle free. Don't let these put you off

You have to pay for a 7-day trial (minimum is 1 dollar + VAT). You will receive an email after 3rd day and on the 7th day, your credit card will be charged without further question the whole amount (72 dollars for 12 weeks). If you come back to them and ask them for a refund because you didn't want the app, you will be refused (well, unless you pay it via Apple or Google store since it is in their policy). I didn't have the subscription active on my iPhone because if you set up your trial on their website where you end up based on their questionnaire from an Instagram ad, it will not show up there. Once you are charged - oopsie, your mistake. Even though you contacted customer service THE SAME DAY your trial ENDED, you will not receive any refund. It was your mistake and you agreed to waive your rights by accepting the terms and conditions upon the trial. However, that goes against European Union consumer protection laws so I am addressing authorities to look into it as I am not paying 72 dollars for a service I didn't want in the first place. As an EU citizen, I am eligible for a 14-day full refund policy without any justification.

Signed up for the free trial. They refunded my $1.50 and then took $71.99 without my consent. I didn't even test the app, and I haven't had my money back. After I kicked off, my refund has been processed... Took them 48hrs to respond.

got hooked with a free subscription and have not been able to cancel since. After multiple attempts to contact customer service, I have not been able to get my subscription canceled. I have been charged multiple times since and have had to dispute through my bank. Absolutely criminal. How have they not been sued for fraud by now?