We hand-craft each jewelry design in our California studio. Our rings, necklaces, bracelets, and other keepsakes can be personalized to make it a one-of-a-kind treasure! Create the perfect gift for yourself or a friend!Our stackable ring collection is a great way to hold your loved ones close everyday. Thoughtful gifts for mom, sister, grandma, special friends, or yourself. Your Lisa Leonard design will be a treasured keepsake for years to come. Our jewelry designs are created in Sterling Silver, 10kt and 14kt gold.
Lisa Leonard Designs (lisaleonard.com) has 2,080 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
lisaleonard.com
Website
lisaleonard.com
Category
Jewelry & Watches
Location
Santa Ana, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 93% of reviews.
Latest
Most recent review: July 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Purchased necklace for a bday gift. She put it on and the clasp fell off. Trying to get a refund has been ridiculous. After many emails and no ability to speak to a human, I have sent the piece back… and now we wait to see if I will be refunded. Do not buy for my the seller.
Response from Lisa Leonard DesignsFeb 19, 2026
Dear Stephanie,
We sincerely apologize for the delay in responding to your review. We are truly sorry that it has taken us this long to acknowledge your experience.
We are deeply sorry to read about what happened with your necklace, especially since it was intended as a special gift. A clasp falling off is incredibly disappointing, and we completely understand your frustration — particularly when you then had to go through the return process.
We can see that your returned item was received and that a full refund was issued.
While we are glad the refund was processed, we truly regret that the overall experience left you feeling stressed and unheard.
As a small gesture of our sincere apology, we’ve added a $15 store credit to your account -simply as a token of our appreciation and regret for your experience.
We sincerely regret that your experience did not reflect the care and quality we aim to provide.
Warm regards,
Lisa Leonard Customer Service Team
LI
Linda
Difficulty with customer service
Received an email that stated suspected fraud on my account and that I had 48 hours to confirm my order with them. I confirmed within the allotted time frame and was informed that the order had already been cancelled. My credit card was charged within 24 hours of placing my order, but will need seven days to reimburse me. The email also stated that I should reorder the items and send them the order number via email to make sure it goes through? A month previously, I had ordered an ornament intended as a gift. I noticed immediately after placing the order that I was not given the option of sending it to a different shipping address. When I emailed the company, I was told that they were able to make the change. They did not and now I have to ship the item myself as well as pay for the initial shipping charge. It has been extremely difficult to work with their automated ordering system since they have removed the ability to actually speak with someone regarding concerns.
Response from Lisa Leonard DesignsFeb 22, 2026
Dear Linda,
We sincerely apologize for the delay in responding to your review. We are truly sorry that it has taken us this long to acknowledge your experience.
Reading your message genuinely saddens us.
We completely understand how frustrating and exhausting it must have felt to deal with order confirmations, cancellations, shipping address concerns, and delays in reimbursement -especially when you were simply trying to ensure your gifts arrived correctly.
Please know that while we do use automated messages to acknowledge inquiries, every customer email is reviewed and handled by a live member of our customer service team.
We are very sorry if that was not your experience or if the communication felt impersonal.
That is never our intention.
We deeply regret the inconvenience you experienced with the address update and the cancellation process. We understand how disappointing that must have been.
We are sincerely grateful that you took the time to share your experience.
Feedback like yours helps us reflect, improve, and continue striving to do better for every customer we serve.
Warm regards,
Lisa Leonard Customer Service Team
SJ
Sandra Jean A.
Jewelry Refund
I ordered two pieces of jewelry that did not meet my expectations. I placed the order on November 12, 2024 and did not receive my order until December 12, 2024. I have made numerous attempts through emails but received only repeat bogus responses. I met the requirement for the 30 day return policy but have not heard about the order. Now I have no jewelry or refund.
Response from Lisa Leonard DesignsFeb 22, 2026
Sandra,
First and foremost, please accept our sincerest apologies for both the experience you described and for our delayed response here. We are truly sorry that this situation caused you frustration and disappointment.
We completely understand how upsetting it must have felt to be without the jewelry and without clear confirmation regarding your refund at the time. That is never the experience we want any customer to have.
After reviewing your orders, we can confirm that the refund was successfully processed.
While we are relieved that at least the refund reached you, we are genuinely sorry that the overall process did not feel smooth, timely, or reassuring.
We are truly grateful that you took the time to share your feedback. Reviews like yours matter deeply to us -we listen, we reflect, and we continuously work to improve because of them.
We understand that quite some time has passed, and as a small gesture of care and appreciation, we’ve added a $15 store credit to your account. We truly hope this conveys how much we value you.
Thank you again for your honesty and for giving us the opportunity to learn.
Customer Service Team Lisa Leonard
CN
cadunnverizon.net
Terrible Customer Service - Should NOT be in Business
Update after receiving response to review from LLD. Note that I wrote my original review in December 2024 and they are only now responding in February 2026. I sent 7 emails from late 2024 - early 2025 with no action. It took me filing a complaint with the Better Business Bureau for LLD to send me replacement items. So, on paper, they "fixed" the issue but not until I pushed which shouldn't be the case for a company that charges what they do for merchandise. I stand behind my original review. I do not recommend this company and I will never order from them again - even with the voucher they sent me - not worth the aggravation. (End of Update)
If I could give ZERO stars, I would. I was sent defective items and after a few auto responses from customer service, now I have no response. You can call them but they have a recording that the only way you can contact them is through email or website chat (which, by the way, is a bot that is useless). I have sent back the items with a request for them to be remade and they were received (I have proof of delivery) but have heard nothing. And all I keep seeing on social media are posts from Lisa Leonard herself about her thrifting shopping days. Nice to know she's spending the money I paid for my items with zero regard for a decent product. I will be filing a report with the Better Business Bureau and I plan to share with everyone about NEVER ordering from Lisa Leonard Designs.
Response from Lisa Leonard DesignsFeb 23, 2026
Hey,
We are so incredibly sorry -not only for the experience you went through, but also for the very delayed response here.
Reading your message truly pains us, because this is never how we want anyone to feel after trusting us with their order.
We completely understand how upsetting it must have been to return your items, have proof of delivery, and then feel like you were not being properly updated.
That uncertainty and silence can feel extremely frustrating, and for that, we are deeply sorry.
After carefully reviewing your case, we can see that a replacement order was sent to you, and that you were assisted by members of our live customer care team.
Our team is made up of real people who genuinely care, and we are sorry if at any point it did not feel that way.
You deserved clarity, reassurance, and attentive communication.
As a small gesture of goodwill and appreciation for your patience, we have added a $15 store credit to your account. It is a modest token, but it comes with sincere intention -we truly value you.
Thank you for taking the time to share your experience.
Even when it is difficult to hear, feedback like yours helps us reflect, grow, and continue improving.
Customer Service Team Lisa Leonard
KB
Kimberly B.
Very Poor Customer Service
I ordered a Santa plate at the end of October 2024 and received the item with incorrect engraving at the end of November. I contacted the company several times and received only automated responses. I was finally contacted today (January 3, 2025, after Christmas) and asked to send a picture and they would generate a return label for me. I sent the picture and have not heard back. There is always next Christmas…but I will not use this company again and highly caution others! Very poor customer service!
Response from Lisa Leonard DesignsFeb 23, 2026
Hey Kimberly,
We are truly, deeply sorry for the disappointment and frustration you experienced -especially with an item that was meant to be special for the holidays. Receiving an engraved piece with an error, after waiting and reaching out multiple times, must have been incredibly upsetting. That is absolutely not the experience we ever want for you.
We are also very sorry for our delayed response here. You deserved timely communication and clear follow-up, especially after sending the requested photo.
Please know that we have asked a member of our customer care team to personally reach out to you directly to make this right. We would truly appreciate the opportunity to offer you a proper resolution and a meaningful gesture of compensation for what happened.
Your feedback genuinely matters to us. While it is difficult to read, it helps us reflect and improve, and we are grateful that you took the time to share your experience.
We sincerely hope you will allow us the chance to restore your trust.
Customer Service Team Lisa Leonard
DO
Doug
**SCAM ALERT** NEVER ORDER ANYTHING…
**SCAM ALERT** NEVER ORDER ANYTHING FROM THIS COMPANY. THIS IS A TERRIBLE PERSON WHO IS USING HER SON AS MARKETING TO LURE PEOPLE INTO BUYING HER PRODUCT THAT SHE WILL NOT FULFILL. THEY WILL NOT RESPOND ON STATUS OUTSIDE OF A AUTOMATED RESPONSE. ANY YOUR ORDER ISSUES WILL BE DELAYED OR IGNORED.
Response from Lisa Leonard DesignsFeb 23, 2026
Doug,
We are truly and sincerely sorry -both for the experience you described and for our delayed response here. We understand how upsetting and frustrating this must have felt, and we deeply regret that your experience led you to feel this way.
The holiday season brought an unusually high volume of orders and inquiries, which unfortunately caused delays in some cases. While that provides context, it does not take away from your experience -and for that, we are genuinely sorry.
After reviewing your order, we can see that a replacement shipment including the missing item was sent on January 10, 2025.
We truly hope it arrived safely.
Please know, we would never intentionally take a customer’s payment without fulfilling their order. That is simply not who we are. Our business is built on trust, care, and meaningful pieces created for special moments -and your trust matters to us more than anything.
As a small gesture of goodwill and apology, we have also added a $20 store credit to your account. It is a modest token, but it comes with sincere intention.
We genuinely appreciate you taking the time to share your feedback. Even when it is difficult to read, it helps us reflect, improve, and continue striving to do better.
Customer Service Team Lisa Leonard
GM
g&m
Received only the chain, not the pendant I ordered
I ordered from this company a couple of times a few years ago, and had a great experience. Things have really changed. I ordered a necklace for my mom's birthday that was a non-custom necklace. I paid $35 expedited shipping fee to make sure I received it before I traveled home. 20 day window, non-custom, $35 fee, and it still didn't arrive in time for me to have a gift. I decided since her gift was already late, I would order her a custom necklace that matched one I owned. No expedited shipping this time, and a package arrived on 11/18 - inside was only the chain only, no pendant. I reached out to customer service, received no apology, just a couple of form type responses, and after 2 days they sent me a mailing label, saying I need to return the chain that was sent to me, and after they receive it, we can start the process for a "remake". It took me 4 days to get the necklace mailed back (the email said I had 30 days from delivery), and today I got another stock email saying that since they hadn't heard from me in more than 24 hours, my ticket was being closed. ?? It feels like I'm working with cut and paste wording, no one has apologized for the mistake at all, and at this point it's becoming a Christmas gift. Hopefully this will get resolved at some point, but the order was nearly $200 and I'm so sad that this business is not treating their customers better. It used to be different.
AB
Anne B.
Stay Away From This Company
First of all this is not my first time ordering from this company but I haven’t ordered from them in years. I ordered a necklace and though two discount codes were offered, neither worked. I reached out to the company…got a generic type of response back. They sent me another coupon code (for a lesser amount) so I went ahead and used that. This is a non personalized item and I haven’t gotten any shipping notification and they no longer have a phone number as of October 4, 2024. I’m afraid that I will never see my order and they don’t allow cancellations so that money is gone. Very frustrating.
