Lisa Leonard DesignsReviews of lisaleonard.com

After many weeks, I reached out to the company, only to be chatting with an AI that knew nothing. Said I had no order, even though I had an order number and my credit card had already been charged. Went on for two weeks, when all of a sudden the order shows up. I had ordered charms previously for a necklace and was unaware that the charm sizes had changed and it looks weird with the other ones on the necklace. Not ordering here again.

Very poor customer service. Faulty item and no details on how to return on their website. Very disappointing as I have now contacted them 4 times receiving no response at all. Expensive pieces which I believed worth it, I have bought other pieces that I love so bought more because of that. Whilst you can never rule out from anywhere you purchase something that there could be issues, it’s wholly unreasonable to be ignored. Very poor customer service but hope it gets resolved.

I bought a necklace & within the 1st week the chain broke. Not easy to get in touch with them, but I did & they said they would send me a new chain, we'll they sent a new chain with the piece. But this piece (Breathe charm) was so badly scratched & looked used. I took the new chain & used it for my first charm. Now this charm looks awful the pewter got old fast. Sent them messages with pictures & no response. WOULD NOT RECCOMEND!! 10/30/25 I SEE UR REDPONSE, I HAD ALREADY SENT U AN EMAIL WITH PICS & U ONLY RESPONDED BECAUSE OF MY REVIEW.

I have been a frequent customer of Lisa Leonard Designs in the past and have loved their products. However, I am done purchasing anything from them. I ordered a Christmas ornament from them in October 2024. It took a month to arrive, which I expected based on past experience, but it did not meet the standards I have come to expect from their company. So, I returned it, but that process was mind numbing. FINALLY, after 2 months I got my refund. That's ridiculous! Their customer service was incredibly slow to respond, it seemed like they never answered the questions I asked, and initially they were reluctant to give me the refund I requested. AND, the return address on the return form they required was WRONG, so my ornament spent 2 weeks traveling across the country twice. It was a very frustrating experience. Buyer beware. It wasn't until my seventh time ordering from them that this occurred, but it was my last time ordering. I can't deal with that possibility again. Good Luck.

I placed an order on 3/19/24 for a gift. Once the order was placed, it said that they were running 2-3 weeks behind. I emailed mid April to find out the status, and the response that I got said to log into my account and check the status myself. I had to reply that I didn't have an account, and must have checked out as a guest, therefore I could not see the status of my order. Customer service just gave a blanket statement that they were way behind. Today is 5/3/24 and I just received notice that my order was shipped and it will take 8-21 days to receive. They provide the tracking, but it isn't a link and lists 2 different carriers. I hope the (now late) gift is worth this unexpected long wait.

I placed an order in early December and paid for expedited shipping. I received an email 12/18 saying it had shipped. On 12/20 I tracked the package and it had not moved. I emailed and asked why it was not tracking. I received a response that it would track once the shipper scanned it. I emailed again on 12/22 with the same question and asked if they had tried tracking it. I was told they were waiting on the shipper to pick it up. Emailed again on 12/29 and received the same response. Finally on 1/2 they told me the package was missing and they would redo the order. It finally shipped on 1/17, well over a month after the order was placed. But they were nice enough to refund the $7 or so I paid for expedited shipping :-(. I was planning to purchase more for gifts and for myself, but with the poor communication and lack of follow through, I definitely won't be placing any more orders.

I am very disappointed with the quality of the bar bracelet that I ordered in April. I have already had one stone fall out, and when I emailed about it, I was told that there was nothing that could be done. I could however have 30% off a new purchase-something that will NOT be happening! I have ordered several things from Lisa Leonard Designs in the past, but I will not be ordering any more. I am sad and disappointed that the company did not sell me a quality product after I paid for a quality product!

It’s September 10 and I ordered the bracelet on September 1-with no xtra message on it and it still hasn’t shipped yet 👎