Lisa Leonard DesignsReviews of lisaleonard.com

I have been Lisa Leonard Designs customer for years. I love Lisa's stories and products. I loved their sales and bonuses. Recently, I have experienced a significant delay in shipping on two orders. The delay is several weeks. I also got a product that did not reflect the quality that is advertised and presented in photos. The customer service is polite and professional, but the overall experience makes me look elsewhere.

Awful / Non-existent customer service. Makes you think twice about this company. I guess the proof is in the pudding when you have a problem and you get form customer service return notes with no indication of the problem you submitted or any indication of resolution. From what I can see, they don't stand behind their product.

I have purchased many pieces and love most of them. Lately quality seems to have dropped off a bit and customer service is non existent. I purchased a necklace with names for a friends birthday March 13th 2024 and almost 5 weeks later I still have not received it. I have called I have emailed. Nothing.

My first order the monogram bracket came really quickly but the second part the small plate saying be you I’m still waiting for. It is a birthday present for my granddaughter which I ordered the first of Sept. can’t give you 5 stars your shipping is usually not quick.

Taking too long ship!

The quality of the birth flower ring is lovely, however the actual ring is much larger than it appeared on the website. I would have preferred a more dainty look. The blue stoned ring also appears of good quality. But the finger size is larger than expected. I have to wear another ring with it for safety. The bracelet is stunning and I love it.

I’m torn on how to leave this review. My first order got lost in the mail, I contacted customer service who immediately placed a rush order for me and sent it out. They were so helpful and definitely handled the situation the best way possible. However, I was disappointed in the lettering on the ornament. I had the ornament stamped with my son’s initials which includes two c’s. The c’s were so small they look like o or a capital d and it doesn’t even look like the letters of my son’s initials. The ornament itself is so well made that this really bummed me out. Be mindful of the letters you choose in order to have the best outcome.

I placed an order on August 21. Today is August 31. I haven’t received my order as of yet. I would at least like to get an email on the status of my order.