Lisa Leonard DesignsReviews of lisaleonard.com

Ordered my granddaughter’s Baby’s First Christmas Pewter tree ornament in the shape of an elephant, I paid $15.00 dollars for the order to be Expedited, her website reads all her jewelry and ornaments are custom-made and designed in California United States this is not true! I received a text message from FedEx yesterday stating that my order has been delayed😱 I called FedEx and found out that my order was coming from Israel 😱😱who is going through a war right now and there are NO!! airplanes flying out, so I am now without my granddaughter‘s first Christmas, tree ornament out of over $86 dollars, l have called them, left numerous msgs with no response! I have emailed them several times with no response! I’m very disappointed and extremely upset! her website is an absolute LIE! this tree ornament was being created in Israel not California, I am demanding a full refund! This so called business needs to be SHUT DOWN! Lisa Leonard and her husband who own and run this company need to be behind BARS!!! I called my bank to put a dispute on my bank card. Lisa Leonard! YOU SHOULD BE ASHAMED OF YOURSELF AND YOUR SO CALLED COMPANY! DO NOT ORDER FROM HER WEBSITE OR FB PAGE!!!

Ordered four Christmas items on November 17. Today is December 19 and they have not been shipped, meaning they will not be received by Christmas. No contact initiated or update provided by the company. Customer service takes 3-4 days to respond, and just provides canned answers I can find on the website. I have spent well over $1,000 in the past on LLD products but no more.

What has happened to this company? I have ordered many things over the years and had beautiful quality. My last 2 orders have taken over 2 months to receive, and when they came they were packaged poorly, the pieces don’t shine and appear to not have been finished. The faces on the nativity are poorly done. Nothing like my previous sets and the shapes aren’t as nice. The nativity came missing the star. It’s $100 more for much less quality. The ornament has the lettering spaced poorly as well on the nativity ornament. I’m so disappointed as I used to love buying gifts here.

Do NOT order from them! I ordered a Christmas gift in early November and have still not received it! After many emails and left voice mails (which they did not return) they said that it shipped- 11 days before Christmas. However, when I checked the tracking they sent, there was nothing there.

I purchased a pewter cuff this summer. It has cracked, nearly all the way through. When customer service responded to me I was told they could offer me a 20% discount on my next purchase and recommended I take the bracelet to my nearest jeweler, as they no longer have repair, replacement services. Guess this was my 5th and last Lisa Leonard purchase. Sad how they treat repeat customers.

Love everything I have!

The reason we are seeing a difference in review is that this year they moved production around. I ordered something October 2023 and they sent me the wrong thing I reached out filled out the form and sent the item back. I am still waiting for my correct order its December 2023. At this point I am now waiting for a full refund. They do respond through email but it takes forever and they never ever answer their phone. This is very frustrating since I have already paid for the product but can't seem to get an ETA on my items.

I've had a completely different experience. I placed an order about 2 months go, still haven't gotten order, still have no updates. The reason I finally cancelled order was over the past month I have sent so my emails asking for updates and almost ever response back was an empty email with no answer.