Lisa Leonard DesignsReviews of lisaleonard.com

I placed an order in early December and paid for expedited shipping. I received an email 12/18 saying it had shipped. On 12/20 I tracked the package and it had not moved. I emailed and asked why it was not tracking. I received a response that it would track once the shipper scanned it. I emailed again on 12/22 with the same question and asked if they had tried tracking it. I was told they were waiting on the shipper to pick it up. Emailed again on 12/29 and received the same response. Finally on 1/2 they told me the package was missing and they would redo the order. It finally shipped on 1/17, well over a month after the order was placed. But they were nice enough to refund the $7 or so I paid for expedited shipping :-(. I was planning to purchase more for gifts and for myself, but with the poor communication and lack of follow through, I definitely won't be placing any more orders.

Do not order from this company! Do not! I paid over 259.19 for the Sunburst silver Diamond Ring for my granddaughter. It was Black when it arrived. When I sent an email to Lisa Leonard Designs, I was told to take it to my jewelry store and have it cleaned. Well I did! And I had them check the Diamond!!! It is Not A Diamond! This ring isn't worth what I paid for it. It is a little silver band! False advertising!

I am very disappointed with the quality of the bar bracelet that I ordered in April. I have already had one stone fall out, and when I emailed about it, I was told that there was nothing that could be done. I could however have 30% off a new purchase-something that will NOT be happening! I have ordered several things from Lisa Leonard Designs in the past, but I will not be ordering any more. I am sad and disappointed that the company did not sell me a quality product after I paid for a quality product!

Ordered three necklaces and paid for expedited shipping. I called their customer service phone number and left multiple messages and never received a call back and sent several emails. When someone finally responded to an email I was told that my items were in the "shipping queue" and I would get an email when they shipped. Another two weeks passed and nothing. I emailed customer service again and was told the same thing. Very disappointed and would NOT recommend ordering from them when there are other jewelry designers with much better customer service and much quicker to deliver!

I have ordered non custom orders for the last several years, received them within a week and been very happy. This year, I ordered NON custom items on 11-27, before Thanksgiving, and kept checking for a tracking number. I called, and they said that they were being made in Israel and it can take up to 14 days to ship, which would have been 12/10. I finally got a notification on 12/21 that my items had shipped, and received a tracking number with FedEx. Checked FedEx website, and it says they received shipping info on 12/20. On 12/21 the status was updated to "shipment cancelled by sender". It is now 12/26. I do not have my items, the order shows complete on their website, and did not receive a credit on my card. They are now closed until January 2nd. I have ordered several gifts and items over the years, and they are lovely. I don't know if something changed, or what, but now knowing that they are made out of the country, and not in the US, I will not be ordering from them in the future. There are too many other options available.

The ring dish(es) I purchased were a big hit with the women I bought them for. They each loved the size and the design. I felt the quality of the work was outstanding and am very satisfied with the purchase and the purchasing experience.

Placed fairly large order before Thanksgiving in November, Site says will ship in 10-14 days Did not hear anything from them until i asked around Dec 12th where mt order was, After 2 dayss I recieved a reply telling me they will let me know when it ships. I have continued with several update requests and finally was told Dec 16th that items were being sent to shipping. During the following week all i got was excuse after excuse still no shipping info. It is now Dec 24th and the gifts for my wife are nowhere. I feel these people are running a scam and contibue to be dishonest to buy time. I would never do business with these people ever again and am real close to requesting a refund as they already ruined ny Christmas

My package arrived today for me only to open a box missing one of my two custom rings, with the one ring being completely wrong… am i missing something here? I have absolutely nothing to gift my mother now for Christmas. I will never recommend this place nor shop here ever again. So disappointing.