Lisa Leonard DesignsReviews of lisaleonard.com

Sad that quality has drastically declined. Designed a charm necklace for my mom and the quality doesn’t come close to my necklace that was gifted to me two years ago. The quality of the charms and the chain is poor. The packaging matched the poor quality of the piece as it arrived in a plain brown box with nothing else. If you ordered before, be aware that you will not have the same experience. I want to support small businesses, but at this price point, quality is expected and sadly will not delivered. As far as promotions, don’t expect the promotional discount code to work. If you reach out, someone will apologize and resend a code AFTER you order for your *next* purchase. Considering the product, packaging, and customer service, I won’t be back. It’s sad that a company with a mission of love, faith, and family doesn’t follow through with their branding and advertising.

I ordered a ring with our incoming newborn's initials for my expecting wife for Mother's Day on April 7. I am writing this review on May 10 and still have not received the ring with Mother's Day in 2 days. Thanks for nothing, Lisa Leonard.

I placed an order on 3/19/24 for a gift. Once the order was placed, it said that they were running 2-3 weeks behind. I emailed mid April to find out the status, and the response that I got said to log into my account and check the status myself. I had to reply that I didn't have an account, and must have checked out as a guest, therefore I could not see the status of my order. Customer service just gave a blanket statement that they were way behind. Today is 5/3/24 and I just received notice that my order was shipped and it will take 8-21 days to receive. They provide the tracking, but it isn't a link and lists 2 different carriers. I hope the (now late) gift is worth this unexpected long wait.

I have purchased many pieces and love most of them. Lately quality seems to have dropped off a bit and customer service is non existent. I purchased a necklace with names for a friends birthday March 13th 2024 and almost 5 weeks later I still have not received it. I have called I have emailed. Nothing.

They are full of horse s*!? I ordered a cuff on 1/30 and haven't seen it yet. They don't bother to email you unless you start asking questions. I wasn't going to give them a 1 Star rating but this the only way I could vent my experience with this so called company.

Extremely disappointed. The item was to have arrived by the time they say it was shipped. No apology or excuse for the delay. First and last order from this company.

We ordered a necklace. I had it for less than a month and wore it 3 times before it broke. They offered a 20% off coupon to buy more garbage. No thanks! It also took us 6 weeks to get it, and we were lied to 2 times about the shipping process.

Terrible, terrible customer service. In face, I don't believe they even have customer service from my experience. Answered the phone but gave no information on shipping problem only, "you can return it for 30 days."