AL
Worst Customer Service
This company has the worst customer service I have ever experienced. Not only did they send my item incredibly late (the watch took over two weeks to arrive), but they are currently ignoring my requests for a refund. I returned the watch two days after receiving it, having not even removed it from the box and they have yet to issue me a refund because they claim they have a "7 day inspection", and then following that up to 7 days for the funds to return to me. They received the return on August 7th and I still have not gotten my money back and it is mid September. When I email to get updates I get the same reply of "our warehouse is behind schedule" but this should have nothing to do with me getting my money back for an item returned following their policies.
Response from Lilienthal Berlin USASep 19, 2024
Dear AL Thank you for your feedback and for bringing this situation to our attention. We're truly sorry for the inconvenience you’ve experienced with both the delivery and the refund process. This is not the level of service we strive to provide, and we understand your frustration. We apologize for the delays in processing your refund. While we do have an inspection period for returns. To resolve this as quickly as possible, we’ll escalate your case to ensure your refund is processed immediately. Please reach out to us directly at [email protected] so we can make this right for you. Again, we sincerely apologize for the inconvenience and thank you for your patience.