Dave O.
I was NOT happy with the design of the…
I was NOT happy with the design of the watch strap closure. Rather than having a "hasp type" closure, I would highly recommend using a conventional perforated hole strap and pin type closure to secure the wrist band. I'm finding that the current one keeps coming unlocked from my wrist, causing the watch to completely fall off!!! Please send me a leather strap replacement.
Response from Lilienthal Berlin USASep 10, 2024
Dear Dave, Thank you for your valuable feedback, and we’re sorry to hear that you’re not satisfied with the design of the strap closure. We understand how frustrating it must be for the watch to come loose. Please rest assured that we’ll be happy to assist you in replacing the strap. Our customer service team will contact you shortly.