Lilienthal Berlin USAReviews of lilienthal-berlin.com

Appalling customer service in US. Bought 2 watches which I liked. Essentially zero customer service. Screws were lost from 1 casing following battery replacement. Refused to send replacement screws and refused to provide description(size) to allow me to source elsewhere. Could(would) not provide simple replacement leather strap. Essentially tried to make me buy a completely new watch to solve both issues.....3 small screws, 1 strap ~$600. All replies are apparently AI generated. Do not buy a watch in the USA...they simply do not care.

Saw the watch on the internet on Sunday, ordered it and received it on Tuesday - great watch, great offer (reasonable price) fast delivery: what else could I wish for? Customer service is OK too: I easily found the instruction to shorten the metal watch strap... Absolutely recommendable!

After a problem Lilienthal solved it after email. Its a high end watch witch accurate and fine materials. Thanks to the Team . There was a problem but they solved it. I hope they continue this service. William Dijcks

I have several watches by Lilienthat Berlin and their sister company DeTomaso. All are well designed and beautiful, and I buy them to color coordinate with my clothes. They work flawlessly and keep excellent time. My only complaint is that the date window on the Lilienthal Berlins watches is a little too small tyo be easily readable. Otherwise, everything's fine, and I'll probably puchase more.

Terrible. The watch band was too short. The website for the watch even says if you need more links, just fill out the support form. You do that, they just tell you they don't offer links, and expect you to buy an entire new band for 1 or 2 links, for half the cost of the watch. UPDATE: I pushed my review from 1 to 3 stars. When I posted this review, I also sent an email to continue the support chain mentioning the site information. After I got a response here, I filled out the form and also emailed about it. I first heard back from support which then took the route of "the link offer is only available for our German customers with German addresses." and that they were going to change their website. Humorously, its now gone from all the watch pages, though still there on the band pages. I then got a fedex notice this Tuesday that there was a shipment coming to me at the email i use for TrustPilot, and got a new band to use for links yesterday. I also got a response from the email I sent with the TrustPilot info (I hadn't realized there was a form to fill out initially and sent by email) today , at the same email address I ordered from saying they were going to send me a band. I replied and let them know I already received one. While I appreciate the support of resolving the issue, considering the responses to my emails to customer support continued to be "we can't help you.", I feel like it's just because of the negative TrustPilot review and not any actual wanting to help, hence, I'll push the review to three stars to get out of the red, but I can't go any higher than that, nor would I recommend.

Below is my original review. Since then, I received my watch and absolutely love it. Thanks to Kayde for helping me resolve the issue! I purchased a watch in December and never received it. After contacting Lilienthal Berlin, I received an automated reply from customer service. There are two additional replies below. The first reply was on December 15th and the last was on December 17th. I also submitted a text to Veho, which is there tracking service and was told to file a police report. As of today, January 14, I have not heard anything from Lilienthal Berlin nor have a received the watch I ordered. There watches look nice but NEVER order from a company that does not offer phone support. I will buy a watch from a store in America that has real people who answer the phone. Lesson learned and money flushed down the drain. First reply from them... Thank you for writing to us! We are currently very busy due to Black Week and the Christmas season, which is why returns and shipping may take a little longer than usual. We are doing our best to process your request as quickly as possible. Do you have any questions concerning the delivery date? Some hints concerning the delivery date will be shown in your order confirmation. Many answers to your questions and questions concerning our products will be answered on our site in our Help Center: Helpcenter Your returns and your complaints can be created in our return portal: Returncenter We understand that waiting is annoying, and we sincerely apologize for the delay. Thank you for your patience and understanding. The user manuals of our products can be found here: Manuals We understand that waiting is annoying, and we sincerely apologize for the delay. Thank you for your patience and understanding. Kind regards Lilienthal Customer Service Second reply from them... Hi Steven, I’m sorry to hear that you haven’t received your parcel. We completely understand how frustrating this situation can be. Once your parcel is in the hands of the carrier, we unfortunately have limited control over their delivery and shipping process. According to the tracking details, your order was marked as delivered on December 15, 2025. The tracking ID is _________, and you can view the tracking information here: Hi Steven, Thank you for the message. I definitely understand how frustrating this is. Rest assured that once I receive any updates, I'll notify you right away. If you have any other questions or need further assistance, please let us know. Kind regards Hayde Lilienthal Customer Service Re: [Zeitgeist Group] Betreff: Order not Received Steve Sun, Jan 11, 10:41 PM (3 days ago) to Lilienthal What is the status of my case? I never received the watch I ordered and haven't heard anything from you. Steven On Wed, Dec 17, 2025, 10:21 AM Lilienthal Berlin service wrote: Hi Steven, Thank you for the message. I definitely understand how frustrating this is. Rest assured that once I receive any updates, I'll notify you right away. If you have any other questions or need further assistance, please let us know. Kind regards Hayde Lilienthal Customer Service

I wasn't happy with my watch. The automatic watch felt thick, and it wore small for a 41mm. The lume was disappointing, and the mesh bracelet band felt cheap. Also the watch face felt much more silver than white, which is not the look I was going for. I didn't hesitate to buy, since they advertise free returns. However, as per usual the devil is in the details. Returns are in fact free, but they do not offer refunds, you get a store credit only. Now I'm left just truly wishing I never purchased from this micro brand.

STAY AWAY. You can’t return the watch for a credit to your original payment. They only allow for store credit. Scam