Lilienthal Berlin USAReviews of lilienthal-berlin.com

Appalling customer service in US. Bought 2 watches which I liked. Essentially zero customer service. Screws were lost from 1 casing following battery replacement. Refused to send replacement screws and refused to provide description(size) to allow me to source elsewhere. Could(would) not provide simple replacement leather strap. Essentially tried to make me buy a completely new watch to solve both issues.....3 small screws, 1 strap ~$600. All replies are apparently AI generated. Do not buy a watch in the USA...they simply do not care.

I wasn't happy with my watch. The automatic watch felt thick, and it wore small for a 41mm. The lume was disappointing, and the mesh bracelet band felt cheap. Also the watch face felt much more silver than white, which is not the look I was going for. I didn't hesitate to buy, since they advertise free returns. However, as per usual the devil is in the details. Returns are in fact free, but they do not offer refunds, you get a store credit only. Now I'm left just truly wishing I never purchased from this micro brand.

STAY AWAY. You can’t return the watch for a credit to your original payment. They only allow for store credit. Scam

Failed, Broken? This company’s customer service is utterly unacceptable. After multiple failed attempts to get support and resolution, I’ve been met with dismissiveness, contradicting information, and a complete lack of accountability. Despite the watch being only a few years old and still under warranty (or so I was led to believe), they refuse to cover repairs or offer any meaningful assistance. Instead, I’m told to pay exorbitant fees for repairs that should be covered, and I’ve been jerked around with inconsistent and unhelpful messages. Their responses are vague, contradictory, and glaringly indifferent to the frustration and inconvenience caused. They seem more interested in avoiding responsibility than standing behind their flawed product or providing genuine support. I’ve had two watches fail — one unrepairable by local shops, and now I’m left with expensive, non-functional products and zero recourse. If you’re considering buying from this company, beware: their customer service and warranty policies are a complete sham. I would strongly advise against investing in their products, as they clearly do not stand behind what they sell and treat customers' concerns with dismissive contempt. This has been one of the most disappointing experiences I’ve ever had with a brand. And, yes as others have noted below I spoke with this infamous customer service person whose name must not be named due to Trustpilot guidelines...whom I asked if he was an AI ChatBot and "he" said no. I dont trust it. So when they continue to respond in the affirmative that they want to make sure you are happy - TRUST ME when I say they do not follow up tangibly on ANYTHING they say. Bottomless promises.

So far, my experience with the company has been unacceptable. My watch stopped working. I tried to use the Return Portal to no avail. I sent the watch with accompanying paperwork (including original invoice) to their Wayne, PA (supposedly ZEIGEIST INC USA Headquarters) address. The King of Prussia, PA headquarters no longer exists. No phone numbers for any of the affiliated companies i.e., Lilienthal-Berlin USA or DETOMASO are working numbers. They route all emails back to the same Return Portals Help Center, and Customer Service websites. I am just wanting a replacement for the watch I bought—no more no less. Ethan in Customer Service is the only Responsive real person I have engaged. Maybe he will come through for me. This is a heck of a way to run a railroad!! Dallas

I bought one of their watches last December. In less than 6 months of wearing it and being very careful with it, the blue paint on the strap links is rubbing off leaving traces on white garment. I emailed them with the photo and they emailed back with the questionaire for returning the watch on their website only to advise in the end that according to their Terms and Conditions, they only offer store credit for returns, rather than refunds since their warranty "doesn't cover wear and tear". I will stay away from this company in the future.

Avoid these watches. I bought a Zeitgeist Automatik in December 2024. It looks nice, but that's where it ends. The watch is automatic, so no battery, just uses motion. The watch ran fast, so that by the end of a couple weeks the watch was 5-10 minutes fast. I contacted the company and they took it back to repair. They then apparently sent me a "new" watch".This watch ran faster than the other one. 5 mins per week. And after I contacted customer service again the watch stopped working totally. It is broken. Customer service suggested I hadn't worn it long enough, or that I hadn't wound it up enough - I did both of these things and it still didn't work. They also suggested that running 40 seconds per day fast was within their normal tolerance, when previously this was outside of normal. Now they don't respond at all. Customer service is obstructionist and very good at doing very little to solve the issue. I am so disappointed and unhappy. I have a nice-looking $800 paperweight. Based on other reviews and my experience, I would avoid this company; your money is better spent elsewhere. Aug 29 - It's noticeable that the reply has been amended from a normal daily deviation of 40seconds to 11seconds, because who would buy a precision time piece that runs fast or slow 20mins a month?

Non c'è serietà in questa azienda. Non cascate guardando le foto sul loro sito, di orologi che sembrano belli, ma sono delle patacche da 1 euro non da 100 euro come dicono loro. Non ci cascate anche voi.