JP
Terrible service and liars. Trustpilot review resolved issue.
Terrible. The watch band was too short. The website for the watch even says if you need more links, just fill out the support form. You do that, they just tell you they don't offer links, and expect you to buy an entire new band for 1 or 2 links, for half the cost of the watch. UPDATE: I pushed my review from 1 to 3 stars. When I posted this review, I also sent an email to continue the support chain mentioning the site information. After I got a response here, I filled out the form and also emailed about it. I first heard back from support which then took the route of "the link offer is only available for our German customers with German addresses." and that they were going to change their website. Humorously, its now gone from all the watch pages, though still there on the band pages. I then got a fedex notice this Tuesday that there was a shipment coming to me at the email i use for TrustPilot, and got a new band to use for links yesterday. I also got a response from the email I sent with the TrustPilot info (I hadn't realized there was a form to fill out initially and sent by email) today , at the same email address I ordered from saying they were going to send me a band. I replied and let them know I already received one. While I appreciate the support of resolving the issue, considering the responses to my emails to customer support continued to be "we can't help you.", I feel like it's just because of the negative TrustPilot review and not any actual wanting to help, hence, I'll push the review to three stars to get out of the red, but I can't go any higher than that, nor would I recommend.
Response from Lilienthal Berlin USAApr 20, 2026
Hello, We’re sorry to hear that the strap was too short for you. Occasionally, individual links may be out of stock, but we’d be happy to check again and see if there’s a solution available for you. Unfortunately, we weren’t able to locate your order in our system. Could you please reply to our Trustpilot request or reach out to us at [email protected] with your details? We’d really like the opportunity to make this right and help you fully enjoy your watch.