Lilienthal Berlin USAReviews of lilienthal-berlin.com

Don’t buy this brand! My wife got me a watch as a Christmas gift and we noticed quickly that it is not properly working. Ethan from customer service send us some tips which of course didn’t work and dragged out the correspondence to eventually tell us that now it is too late to return it. They are probably aware of the malfunction and try to avoid accepting returns as much as they can.

bought a watch for my wife and myself, hers is running great, mine sometimes stops and with a quick turn of the button it goes again. like the minimalist look of the ones we bought, overall a good buy !

Like many of the people here, I ordered a watch that was listed as “in stock” from their website based on a google ad they’d placed. And, like many of the people here, I got an order confirmation email but it’s now four weeks later and the watch has not shipped. Initial inquiries via email were responded to claiming that the watch was on back order and would “ship soon” but it still hasn’t. It’s been over a month now and they did not reply to my inquiry today. If they don’t get back to me soon I’ll have to dispute the charge on my credit card and report them to the BBB. Bummer, cause the watch looked nice in the photos.

Ordered 2 watches. One came not working. Returned but refund has been a very difficult to get. Customer service can only be done online and response is poor. Still trying to get my full refund after close to one month.

Ordered a watch Dec 30, which was supposed to be delivered in 3 - 6 business days. Visa charged immediately, of course. Two weeks later I had heard nothing so followed up - took 3 emails before received an answer. Was finally told the watch was out of stock and I could cancel my order and receive a refund (which would take 5-8 business days). Still waiting for the refund more than 2 weeks later. Have received a few “sympathetic” emails but no action. Horrible inventory control and customer service! Will never deal with this company again.

Read the reviews and decided to order a watch anyway. They didn't send a shipping notice until I emailed them 3 weeks later. At that point they told me that they didn't have my strap and it would take another month to come in or they could give me a different strap. I asked for a full refund. A few days later they emailed to confirm that they would issue a refund and 2 hours later, I got a shipping notice email. Told them I had asked for a refund, with their confirmation, and they said they couldn't do anything about it. I somehow got the watch with the right strap a week later (apparently they found the strap). It's not nearly the quality I expected though. There's no manual, warranty, nothing in the box either. You get more out of Fossil sadly. I asked for a refund, again. All this to say, terrible service and not worth the hassle. Very fishy practice.

I bought the Blue Orange Chronograph. I liked the design but was wary of the quality. Once it arrived I was very happy. It's very well made. There is great attention to detail to everypart of the watch. For the price the watch can't be beat. Will buy again soon

Great watches, I’ve bought 3 so far. Customer service takes some time for responses but were able to reply nonetheless. Overall, really nice watches for the price and great styles.