LifeStationLifeStation Medical Alert gives seniors the ability to live independently where they are most comfortable — in their own homes. With LifeStation, you get the finest medical alert system with the service you deserve at a cost you can afford. It is LifeStation's mission to help seniors live more comfortably in their own home while providing security and peace of mind to them and their loved ones. With its own UL Listed monitoring center and UL Listed equipment, LifeStation has been providing monitoring excellence for 40 years.
LifeStation (lifestation.com) has 2,864 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Hospital & Emergency · Princeton, New Jersey
Excellent
Hospital & Emergency · Ridgefield, New Jersey
Excellent
Hospital & Emergency · Ridgefield, New Jersey
Great
Hospital & Emergency · Irvington, New Jersey
Great
2,864 approved reviews, newest moderated first
Barbara W.
I've only had it for a few months and am still getting used to it. The first monthly checks resulted only in a loud voice response of EMERGENCY with no human voice to follow. Today's test had a better result.
Response from LifeStationJan 16, 2018
Thank you, Barbara for your feedback. We recently tried to reach out to you to discuss your console functionality. Please contact our 24/7 customer service line at 800.998.2400. -Jake
jhwii
Procured one for my 89 yr old mother. She feels much more relaxed, especially when my 90 yr old dad is out & about, and she is home alone briefly.
Response from LifeStationJan 3, 2018
Jhwii, we’re so glad you enjoy having the LifeStation service for your mother!
Lori W.
My mother is 90 and lives alone i realize she needs to test her button on a monthly basis . But she forgets for months at a time. I think you folks should have a way to check on her if she hasnt responded in some time. Is this possible.?
Response from LifeStationJan 8, 2018
Thank you, Lori for your feedback. We recently tried to reach out to you to in regards to your mother's account. Feel free to contact our 24/7 customer service line at 800.998.2400. -Robin
Arlene B.
awesome service. everyone should have one for older adults.
Response from LifeStationJan 3, 2018
Thanks for the review, Arlene!
Richard L.
After signing on for Life Station service I received the pendant in the mail with no instructions on the use of your service. I did not get information on how to activate and test the system. I called your Customer No-service Department to get some instructions info and was informed that they DO NOT provide that. After wearing the device for a few days it announced while I was in a diner that I should call in immediately. I pushed the button, not knowing what else to do and got no response. When I got home, the rescue squad was waiting for me there. They were sent to my home rather than the diner. Wrong response.
Response from LifeStationJan 8, 2018
Thank you, Richard for your feedback. We’re glad we were able to speak with you to about how your device works. Feel free to contact our 24/7 customer service line at 800.998.2400. -Pearl
Ed H.
WE were away from home. My husband wore his life station and it malfunctioned without our knowledge. My neighbor called us on cell phone to ask if we were ok as fire engine & Ambulance were at our farm. They had been notified by life alert. Even though it was a malfunction alarm we were pleased to know the response by our local fire dept & ambulance were there to look for us. Our device was replaced immediately.
Response from LifeStationJan 8, 2018
Ed, thank you for taking the time to write a review. We understand that accidental activations can sometimes be a nuisance, but it’s also a great opportunity to confirm your device is working properly. We're glad to hear that you received your replacement device. Feel free to contact our 24/7 customer service line at 800.998.2400.
Clara K.
This company helps me stay at peace knowing that my brother can get help if he is truly in need.
Response from LifeStationJan 3, 2018
Clara, we’re so glad that the LifeStation system gives you greater peace of mind! Thanks for the review!
Donald & Holly H.
You respond well. I need to check out the reaction more often I will do so.
Response from LifeStationJan 3, 2018
Thanks for the review, Donald & Holly! That’s right, it’s best to check your system by performing a monthly test so you can see how fast our response time is!