LifeStationReviews of lifestation.com

They keep me informed about my loved one when i can not be there.

Best on the market

My mom has fallen several times and device has not picked up on it....even though we pay extra for fall feature. I called Lifestation and they credited us for three months of service and changed out the device. Thankfully, my mom has not fallen again, so we haven't been able to see if the device is working properly. Also, even though I've given them the contact for all of my siblings, when the device is accidentally activated, it's hit or miss who gets notified; if any of us.

We feel secure that my Mom is well monitored and are thankful that LifeStation is with her when she is alone.

It is named correctly. It saved my mother-in-law's life after a recent fall. We have 3 video cameras and all caught her fall from different angles leading to a hip break. It took her 15 minutes to finally push the button! She's pretty tough! Might have been better to have the fall detection. But in looking and listening to the recordings, Lifestation was there the whole time after she pushed the button. EMT's were there in minutes and I could hear the Lifestation agent talking to mom and staying with her until help arrived. Though we had the cameras, if we did not have Lifestation, she might not have made it, it would have been hours before anyone came by. We carried the service for at least 2 years before the fall, and it was worth every penny not to have mom on the floor suffering for hours or worse! Thank you for everything!

My reason for not giving this a higher mark is because I've had no incident where I've had to use it.

When my mother passed away on Dec 21, we called LifeStation to let them know that we no longer would need their service. I was told to ship all the equipment back to them (at my expense) with a tracking number. The day after I could confirm the shipment had been received, I was to call them, and they would give us a refund. I sent it on Dec 23. With the holidays, the package was not delivered until Jan 4. I called Customer Service when I saw the January charge on our VISA. He said that they would not give a refund (not even a prorated one) though we had not used the system in January (because it wasn't even at our house). I am very disappointed that one Customer Service rep would tell me one thing and then later talk to a different Customer Service rep to find out that we would be charged. Very disappointing.

M 94 year old mother lives about 30 miles from us. When she recently fell, Life Station personnel not only directed the help she needed to her apartment, they kept us informed on what was going on as be drove to her home.