LifeStationReviews of lifestation.com

i spoke with Jordan today who refused to cancel my monitoring until the equipment was returned . WE pay monthly for monitoring which we no longer need. i get that i need to return the equipment and they are charging me 7$ to ship me a return label to do that but they refuse to stop charging me for the monitoring of the equipment until they receive the device. why would you force me to pay for a service im not using ?? you cant monitor my grandma while im shipping it back and waiting for the return label. they are more than welcome to charge me 325 if i didn't return the necklace which btw we have had for like 3 years i cant even believe they want it back but i think that is the scam. they hope you dont return it so they can bill the elderly for ever for a service they dont use. after paying them for like ten years you think they would just let us cancel the service but no they got to milk us for every last dollar.

I ordered this for my mother after she has fallen a couple times. I was told it would arrive in 7-10 days. It did not move from the distribution center when tracking. I called 4 times and the first 3 was told it was in transition. They did not offer to follow up with where it was at. When I talked to someone on the 10th day I was told wait 2 more days. It still had not moved from the distribution center. I finally called to cancel so we could go with someone else and was offered to have a new one expedited after being told the first one was still in transit. I cancelled because if I cannot trust you to send the device how can I trust you to help my mother.

I am extremely disappointed with Life Station and feel compelled to warn others. My elderly mother never requested their services, yet she suddenly received a letter charging her $150 for equipment she has no recollection of receiving. When I called the first time, they claimed her insurance requested the service and that they were not covering the cost. I sent an email and called again, and the representative admitted it was a mistake, told me to disregard the letter, and even gave me a case number. However, shortly after, I received an email saying they would not waive the fee. This company plays games with seniors, creating confusion and stress while trying to collect money for services never requested. DO NOT get caught in their trap – this is a scam targeting vulnerable people.

Piece of trash!! Doesn’t register falls even on hard wood and the device flying over my head and hitting the floor. It has NEVER gone off. I have had one of these devices for over 10 year s and have GPS. I have had it checked and they have sent me newer devices as they have been released. I have only used the help button in the past. During the past 13 months I have had 15 falls onto hardwood floors not carpet. The device has never once registered a fall. When I say Help! Help! My Alexa will respond and ask what type of help I need. My friend has an Apple watch and when she fell it promptly asked what she needed. My son wants me to get rid of this trash and get an Apple watch with cellular. Over time the watch will have paid for itself and most cellular carriers charge a minimal amount for adding the watch. That amount is less than I am now paying for this useless junk!!!

Your company charged me for equipment that I did not give consent to buy. I am still waiting for a refund to my credit card. I would not recommend this company to anyone due to this experience. This has been an aggravating situation. I am very disappointed!!

I placed an order but had to check with other family members to get the okay to do it. We decided not to do it right now and so I cancelled the order within the time window given. The device was sent anyway and my credit card was charged. I called customer service at which time my card was credited and was given instructions on how to return it when it arrives. They were very helpful and apologetic for the error.

Told it would be here today- the 20th. Checked shipping status- now says 29th. This is a critical equipment. Don’t give me a story about holidays. Doesn’t cut it - you have been paid and I need this equipment asap

Not a good start. I checked my bank account and i was billed twice for the same amount on the same day. I didn't see that coming. In this world of scamming it is hard to tell if you are working with a real company or is there or is it scam.