LifeStationReviews of lifestation.com

My Experience - BEWARE of Giving LifeStation Sales People Your Credit Card (CC) Info if You Are Not Ready to Purchase because they May Send You Equipment & Bill You Without Your Permission, and Issue of Refunding CC was RESOLVED by Supervisor named Bill! Phone Customer Service Overall was Good to Excellent - I gave Billing Lady lowest rating by phone, she likely deserved at least a 3 or 3.5 out of 5. Explanation below. Explanation (The Story): I called LifeStation (Medical Alert Devices) prior to Jan 6, 2026, because Aetna for Medicare referred me. I was calling on behalf of my Dad who is a Senior. The sales guy gave me info based on the type of system I felt was needed. He gave me a discounted quote. I said I would get back with him. He said in order to keep this price, I would need to provide credit card (CC) info & I'd have 2 weeks to decide, so I gave the info. On Jan 6, 2026, in less than 1 week, I got a text Alert from my CC Co. saying my card had been charged...I Never Authorized this. I called Customer Service o/a the next morning & explained the situation. The lady confirmed everything, apologized, said the equipment had already gone out & said she would send a return label. My Dad received the package & a few days later, the return label. About 3 to 5 days later, I mailed it at USPS. USPS Tracking confirmed that LifeStation received the package on 07/21/2026. The morning of August 4, I talked to a lady from Billing - the talk did Not go well. The account that was set up, Never listed my name! So I got No Info...She apologized for the situation & I said I understood it was due to Security Reasons. I was unhappy & we did argue...I didn't want to hear more explanations or more apologies - these Did Not solve the problem. I did verbally talk over her & I'm sorry for that, I was frustrated by then. I said look, you don't have to give me any info, just send a letter to my Dad saying you're refunding the money & She Wouldn't Do It! I then said, let's end this call & just put me through to the phone feedback, which she eventually did. I gave her the lowest ratings - she did her best & probably deserved at least an average rating. The Good News: Issue was Resolved by Bill, a Supervisor & my card was refunded - it may take up to 5-10 business days to see the card credited. A Big Thank You to LifeStation because after I finished the phone evaluation, they gave me the option to talk to a supervisor. Update: On August 5, 2026, my Credit Card was Refunded the Full Amount that was errantly charged on June 6, 2026.

After almost a year with my LifeAlert wristwatch device, I've been both satisfied and discouraged. Satisfied with everything except the heart rate feature: it does not register correctly about 3 out of 5 times. My cardiologist team insists that I keep my heart rate below 110, even while I exercise. Never been a problem. But the LifeAlert watch will indicate a rate over 140 while my doctor is using his professional equipment which indicates it to be around 82. I contacted LifeStation’s friendly phone staff over a dozen times about the problem before they agreed to exchange it. Except the replacement has the same problem. Wish I could post the several photos of the watch next to my doctor's device, with the watch (for example) showing a pulse of 134 and the professional equipment indicating my pulse is actually 91. Another example shows the watch with a pulse of 40 and the doctor's device showing 80. My return watch included a printout of these photos. My LifeStation contract is up soon and I've been looking at other options, as daily accurate heart rates are a major factor in my health.

I thought the sales agent was too pushy I am it even switched over to Aetna, and didn’t want life sfationuntol after Jan 1, but he insisted I get it now,, I do not like pressure. ..also disappointed that CT teachers retirement is not giving this free like we had with UNITED …I was told we would not have to pay? Can someone check this? He charged for 3 months.. not a happy camper.. Jan C..

I would have appreciated a chance to compare other companies before I get the hard sell. It was a bit aggressive and I didn't like it.

I had my money for over a week and I am still waiting to get my watch which I think is far too long for me to wait

The person I spoke to was very informative

Update…..after review company called me to offer a refund of $300. I called them back and the gentleman that helped me was able to make it right and a satisfactory refund was issued. Terrible company! I bought this to help my brother. They made two charges to my card for a total of $615. After several false alerts and a door being broke down because my brother is deaf I canceled after 2 months because it didn’t work as promised. I was offered $300 and I said no that wasn’t acceptable and then offered a total of$345. It cost $270 for two months because of their “policy” and I doubt they refunded or notified his insurance that he no longer was using the watch.

I'd had some problems with my "base station," and ended up cancelling my dealings with LifeStation. I was subsequently contacted by Customer Service, and they were very courteous and considerate! Not confrontational at all. For THIS I appreciate them. I've deleted my previous posting dealing with the issue I had.