LifeStationReviews of lifestation.com

When I ordered this last year seemed great service. However my husband fell pressed the button couldn’t connect in Texas because they use ATT service which has towers that have problems. Had they told me I would not have got the watch. When I called in to complain the supervisor said never connect so husband didn’t hit button correctly until she said what part of house were you in and told me use ATT well the salesgirl never disclosed that and luckily this wasn’t a emergency of life and death sorry discontinued and I will go thru ADT which is direct service. Beware people!!!

The system was just OK. To get it loud enough for my mother to hear, it was distorted and garbled. I could understand it but not my elderly mother. My main complaint is that lifestation holds your money for 3 additional months and we still had to call to remind them that they owed us a refund. Not to happy with them and I DO NOT RECOMMEND! I thought the holding of our refund was absurd and totally unnecessary not to mention we still had to call them to remind them that they owed us $109

I did not receive my device because I put my physical address rather than my mailing address on the package . Please re send device to PO Box 20413 ,Colorado City, CO 81019 Diana Ellison After sending this review, I received an immediate response from Life Station and they are addressing the issue. I will receive the device on Tuesday ( this is Saturday.) Thank you for responding and solving the issue so quickly. I’ve had a couple of near falls and really need the device.

I felt really rushed to make a decision before a discount ended and this company compared to others is more expensive. I also had them confused with Lifeline which I thought I was doing service with but because the names are similar I didn't catch it until I was done signing up.

ITS AN EXCELLENT PRODUCT, BUT THE BAND, IS BARELY BIG ENOUGH, FOR A CHILD, LET ALONE A SENIOR! VERY DISAPPOINTING!! LIKE GETTING A BRAND NEW CAR, WITH TIRES THAT ARE TOO SMALL!!

My father-in-law had a similar product (from another company) that did not detect a fall down 15 steps. I had trouble finding a product with the same features until I found LifeStation. The first representative I spoke with was very patient and answered all my questions and concerns. I never felt rushed or pressured to make a purchase. When I told him I wanted to discuss the product with my husband before making a decision, he said he understood completely. After deciding to proceed, I called back, and the second representative was just as helpful. She was in no hurry and was very reassuring. I love that the company is US-based. If the product is as good as the customer service, I will be well pleased! **UPDATE** This device does not function as sold for finding loved one’s location. Setup instructions are not clear. Customer service wasn’t any help. Not confident of fall detection. Will be cancelling service and going back to Bay Alarm.

It was if the right hand did not know what the left hand was doing! I originally received an email wanting to set up a time for me to talk to CS person. Time was set 11am today. 9 am today I get a call. I did not answer. 11 am text from Eva was I ready to call. Agent comes on and has no idea why he was talking to me. Set up time for him to call me tomorrow. 3 pm receive another call from different agent. Did not answer but did call back number left because I was upset from all the calls. Got Ben and he calm d me down and I did book with him. He was very polite and helpful and made me feel more comfortable with the company.

I initially thought everything went well. However in later calls I realized I hadn't "bought" a medical alert device as you stated here. I was only renting one. I thought I was just paying for the service. I also thought that since I was paying and ordering the device for my mother, I could sign the agreements. Then I found out that she had to be the one to sign. She agreed to use the device, but she isn't wanting to sign paperwork or contracts/agreements. There is just WAY too much inconsistency and confusion about what your service is and how things work.