LifeStation Reviews | Read Customer Reviews of lifestation.com

LifeStation Reviews | Read Customer Reviews of lifestation.com

LifeStation reviews

2,864 approved reviews, newest moderated first

Roberta S.
Sep 12, 2018
Dissatisfied Customer
When I fell last week the life station did not respond. However,several times when I was sitting on the sofa watching tv the life station responded saying it sensed a fall. I do not feel that it is reliable. I would like to cancel my account with this company but have been unable to reach them. Being unreliable in the way it works is my reason for the one star rating.
Response from LifeStationSep 12, 2018
Thank you for taking the time to write a review Roberta. I am very sorry to hear about what happened, and we will do everything we can to correct the situation. Your device may have an error in some way that is preventing it from properly detecting falls. I would urge you to call our 24/7 customer service line at 800-998-2400 to see if we can get a replacement for you. If you would still like to cancel, the customer service team should also be able to help you with that. We take issues with our device very seriously, and a device that is not properly detecting falls is something that we should deal with as soon as possible.
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Susan K.
Sep 12, 2018
Quick,efficient,service and through…
Quick,efficient,service and through put. Helps to know that there is another set of eyes on my mom. Thanks for your product.
Response from LifeStationSep 12, 2018
Thank you for taking the time to write a review Susan. Helping to provide peace of mind is one of the best things that we can ask for.
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TOM K.
Sep 11, 2018
operators have been most kind to…
operators have been most kind to accidental alerts
Response from LifeStationSep 12, 2018
Thank you very much for taking the time to write a review Tom!
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Joyce A.
Sep 11, 2018
Appropriate notification
We are all notified when the alarm is set off by mistake. When it is verified a mistake I don't feel notifying the entire family is necessary.
Response from LifeStationSep 12, 2018
Thank you for taking the time to write a review Joyce. While i understand your feelings on this, and i get how it could be seen as unnecessary, there is a protocol in place that the monitoring specialists have to follow on every button press, whether it is an accident or not. One of these is to make sure to notify the people on the contact list. This makes it far easier for the monitoring specialists to deal with a situation because whether it is an accident or not all they have to do is to follow the set procedures.
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Yolanda S.
Sep 11, 2018
IT WAS A NIGHTMARE
IT WAS A NIGHTMARE, THE AUTOMATED ASSISTANCE DID NOT WORK. INSTEAD OF HELPING ME WITH THE TEST, IT SENT ME DIRECTLY TO RATING MY EXPERIENCE. I TRIED WAITING FOR A REPRESENTATIVE, BUT AFTER 15 MINUTES, I HUNG UP. HOWEVER I SIMPLY JUST PUSHED MY BUTTON, I WAS HELPED AFTER A COUPLE OF MINUTES. I HOPE I WILL NEVER NEED CALL THE #877-833-2020. THAT PHONE SYSTEM IS FOR THE BIRDS. FROM NOW ON I WILL JUST PUSH MY BUTTON, AND CUT OUT THE MIDDLE MAN WHEN I NEED TO TEST MY SYSTEM.
Response from LifeStationSep 12, 2018
Thank you for taking the time to write a review Yolanda. First let me say that you do not actually need to test your device after the first time you get it. We do a monthly test without informing you just to make sure that everything is still working properly. If you are never notified of anything, that would mean that the test is successful and the device is properly working. Furthermore, if the number that you have is not working i would suggest calling our customer service team at 800-998-2400 instead. We do have many customers, and sometimes they have problems that can not be fixed in only a few minutes, so there may be times where a longer than expected hold occurs because the customer service team are all busy at that moment.
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Sue Byrd E.
Sep 11, 2018
I have been fortunate enough to have a…LIFE STATION and I use it too!
I have been fortunate enough to have a Life Station for about 3 years now and I don't know what I would do without it. I am 80 years old and live alone and have a tendency to fall and I am a heavy person. Getting me up off the floor is a chore and I need some strong men to help me. I have fallen at least 4 times inside my apartment and needed help to get up. The person on the phone has always been so accommodating and got me help right away. I did call once for an ambulance to take me to the ER due to a breathing problem. Again, they were right here (EMTs and Firemen) and got me there very quickly. I fell last week at a restaurant and thank goodness my daughter was there to get me up with some help from another person. I just ordered the GPS to replace the one I have and now I don't have to worry about falling when I am outside my apartment. Thank you so much for this device and my children thank you also.
Response from LifeStationSep 12, 2018
Thank you for taking the time to write a review Sue. I am sorry to read about your falls, but i glad that we were able to help you each time and that you are safe. The GPS device is very useful and many people have commented that being able to go anywhere with the device provides even more peace of mind than the regular device does. Because you always have it on you you know that we are only one push away from being able to help.
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Alfred S.
Sep 11, 2018
Very efficient.
Very efficient.
Response from LifeStationSep 12, 2018
Thank you for taking the time to write a review Alfred.
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Christina
Sep 10, 2018
Lifestation is a keeper for me.
Once this was set up, the process has been tiny because the only times I and the pendant have engaged with Lifestation were two times when I triggered it by accident - they were very nice about it. Dealing with them was orderly and they had a series of payment plans, one of which, providing for automatic payment has gone forward without any difficulty. My son, who is a health care insurance professional, recommended Lifestation as one of four companies among many which he had researched and considered reliable, and they seem to be, by one who has had no medical interactions yet, and only courtesy when I set the pendant off by hugging a frozen duck while wearing it while cooking.
Response from LifeStationSep 12, 2018
Thank you very much for taking the time to write a review Christina. We are very happy that you have not needed to use our device, in fact that is the best thing that we can hope for. When the button is pressed though, accident or not, you can be sure that we will be here to assist you in any way that we can.
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