LifeStationReviews of lifestation.com

Response from LifeStationDec 10, 2018

And hopefully you never will. Thanks for the review Karen!

Response from LifeStationDec 10, 2018

Thanks you Sharol!

Response from LifeStationDec 6, 2018

It sounds like it works for you, but if your device can be put onto a bracelet instead you may find that to be more comfortable. If you are interested please call our customer service line so they can inform you whether or not your device can be used with a bracelet as well. Regardless, thank you for choosing LifeStation and thank you for taking the time to write a review Marie!

Response from LifeStationDec 5, 2018

Thank you for taking the time to write a review Sharon. We do have two different monitoring centers, but a button press can be given to a monitoring specialist at either location, regardless of proximity. If you feel that now it is taking too long to answer the most likely reason is that when you push the button there are already many other people who have already pushed their buttons and are talking with a monitoring specialist. We only have so many people available at any one time and sadly this does mean that you will need to wait for someone to be available. However, our specialists are trained to deal with each call as quickly and efficiently as possible in order to ensure any potential wait time is as small as possible.

Response from LifeStationDec 5, 2018

Thank you for the review Frances. We have a full staff of customer service representatives available 24/7, so if you were unable to reach them i believe something may have gone wrong with the phone call. Perhaps there was a busy time and most of the lines were taken and you had to wait in the queue. While this is not common, it can happen and if so we apologize for the inconvenience. Charging you until the device is returned is common policy across the industry because of the overall cost of the device itself. We have to make sure that we get the device back before we turn off the payments because otherwise we will be unable to get new devices for other customers. If you could please tell us what parts of our service you were unhappy with it would be greatly appreciated. We can only change and adapt when we get feedback from our users but at the moment i can not infer from your review which specific aspect you thought was lacking.

Response from LifeStationDec 5, 2018

Thank you for taking the time to write a review Denise!

Response from LifeStationDec 5, 2018

Thank you for taking the time to write a review Zelma. I understand that the device being too sensitive can be a problem, but we have to make sure that the device is able to detect any kind of fall. Given the two situations of the button going off too often or not when it needs too, we believed having the device be more sensitive was the best way to ensure that we can make sure it activates when someone truly does fall. We are sorry for any inconveniences that this may have caused but at the moment with our available technology there is no way that we can make the device accurate enough to only detect true falls.

Response from LifeStationDec 5, 2018

Thanks Michele!