LifeStation Reviews | Read Customer Reviews of lifestation.com

LifeStation Reviews | Read Customer Reviews of lifestation.com

LifeStation reviews

2,864 approved reviews, newest moderated first

Jim K.
Dec 7, 2018
I can’t express the relief I have…very satisfied
I can’t express the relief I have experienced knowing my parent’s health and safety are in such good hands. We live several hours away so we needed a service to monitor their activities and get help fast if needed. LifeStation is a great service and value.
Response from LifeStationDec 10, 2018
Thank you for taking the time to write a review Jim! LifeStation prides itself on providing peace and mind for all of our users and their family, so i am very happy to hear that our service has helped relieve you of your worries.
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Cynthia J.
Dec 7, 2018
Glad we have one for my elderly Mom
Glad we have one for my elderly Mom
Response from LifeStationDec 10, 2018
Thank you for the review Cynthia!
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Alex D.
Dec 7, 2018
Accidental monitor alerts
Overall, we are very please with the system. There is one complaint though and it pertains to accidental alerts and there have been a number of accidental alerts from our mother bumping the button, etc. It would be nice if someone from LifeStation could call us if they have already contacted our mother to discover that she is fine and the monitor was accidentally set off by her. It would save the three of us (siblings) from all calling our mother to find our what LifeStation already knows.
Response from LifeStationDec 11, 2018
Thank you for taking the time to write a review Alex! When the button gets pressed there is the automatic message that gets sent to you informing you about the button press, but at this time there is no additional message that you get if the button press is determined to be an accident. This is something that we will work on to get this process more optimized, but sadly at the moment there is not much more than we can do to help in your situation.
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Lezlee W.
Dec 7, 2018
Seems to work!
Seems to work!
Response from LifeStationDec 10, 2018
Thanks Lezlee!
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RONALD P.
Dec 7, 2018
very reliable
very reliable
Response from LifeStationDec 10, 2018
Thank you Ronald!
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Patricia L.
Dec 7, 2018
My device kicks off by accident a lot
My device kicks off by accident a lot. My fault, I either hit it on a counter, drop it on the floor or lean against something and like magic, there is the Life Station operator checking on me. They are always polite and reassuring that I am not driving them crazy. Their patience and kindness are two qualities that are important. The mishaps give me something to giggle about because I am so clumsy, but a relief to know that they check on me even though they are false alarms. I'm satisfied with the service and have recommended to family and friends.
Response from LifeStationDec 11, 2018
Thank you for taking the time to write a review Patricia! At LifeStation we have to make our devices sensitive enough to detect any kind of fall, and a consequence of this is that many devices can go off by accident when you bump them or move a certain way. Our monitoring specialists are aware of this, and so they treat each button press with as much respectfulness and professionalism as possible to ensure that nobody feels like they are doing something wrong when the device goes off by accident.
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Maurice F.
Dec 7, 2018
I was surprised that I would have to…
I was surprised that I would have to pay to return the unit and lockbox.
Response from LifeStationDec 10, 2018
Thank you for taking the time to write a review Maurice! The reason why we do not pay for the return of the device is because until it is in the building we are required by law to answer any button press. For this reason, the service is still active and the monitoring specialists are still responding to all button presses until we have the device back in the building when we can officially turn it off.
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Constance
Dec 7, 2018
So far, so good
Fortunately I have not had to use my LIfestation yet so cannot comment on how effective it is in a crisis. I have had no problems communicating with the team when I check the system.
Response from LifeStationDec 10, 2018
Thank you for the review Constance!
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