LifeStationReviews of lifestation.com

We switched from LifeAlert to Lifestation after a lot of billing issues. After my mother-in-law broke her back about 16 months ago we upgraded to the fall detection button. A couple of issues: sometimes when she turns over in the night I guess it thinks she is falling, so it will alarm and scare her! But I'd rather have it too sensitive than not enough. Second, they say it should last about 4 years, but it's only been 16 months and is needing to be replaced due to low battery. It's taken 5 days for the new one to arrive. In the meantime it alarms several times a day and in the middle of the night, telling her the battery is low. Again, frightening her each time it happens. I called to see if that alarm could be shut off, but it can't without turning off the entire unit. They are always quick to answer, and I like getting the text alerts when it alarms, along with a follow up call if there is an actual emergency.

I ordered this because I am at home alone a lot and have fallen in the past.I have had other brands in the past, but my wife is dead set against them because of the monitoring cost, which ran $69 - $79/mo! She also says I do not need one. Your costs are so reasonable I feel we can afford this. Waiting anxiously to receive the unit and start using it! Kudos on the low monthly cost!

in response to my review from life station. I did wait for 14 minutes on several calls to your customer service number. all of which remained unresponsive from your customer service department after leaving several messages or prompting it to call back so that my place would be held in the queue. I still have not received a call back or any explanation as to what was happening with my device. I finally got to speak to a live person who explained that it was indeed shipped out but it seems it never left the sorting center and that I should track it with the post office. That is not my job thats yours! I did cancel my account and as soon as the equipment arrives I will refuse delivery and return it as instructed for a full refund.

Prompt response to answering when call button is activated.

The system went off while my mother was driving, she did not hear them ask her if she needed assistance. They sent help to her house, she was not there. We paid extra for the fall notification and GPS. Why did they send someone to her house when they should have seen she wasn't there. Luckily she didn't need their assistance and our EMT's did not bill us for them being called to her house unnecessarily. Mom has now passed away and LifeStation will not refund her last billing cycle even though she was already deceased. The events: 11/15 - Mom passed away 11/17 - billed $34.95, automatically deducted from her account 11/21 - I called & mailed unit back 11/27 - LifeStation received unit back (USPS tracking shows this) 12/1 - billed $15.15, automatically deducted from account 12/17 - Looked at Mom's account and noticed no refund plus an extra fee. I called to request refund and was told there would be no refund for the $34.95 (even though she was deceased) and I would get a refund for the $15.15...but why was it deducted to begin with? Be sure to check your accounts if you are using this device.

Peace of Mind at Last

It takes a few more minutes to take to someone than I would like. It seems like 911 could be faster because it is so close to my house. But when someone answers they are very professional. I still like to have it.

Customer Service is very good and when an item is needed or instructions for the operation and syncing of the button with the system they are very easy to understand and happy to help. I would recommend this system as it is answered promptly when tested and loud enough to hear from one end of the house to the other both in announcement and reply by customer. There is a lot of peace of mind that my family member will get help if needed with this equipment.