Lee M.
Equipment returned
I returned the equipment because I was contacted by an agent advising that for an additional fee I would have insurance on the equipment. The insurance should have been included with the monthly fee I paid.
Response from LifeStationJan 31, 2019
The protection plan that we offer is an additional fee because of the price of the actual device itself. Without this extra fee, we would be unable to provide the low prices of our devices because many users would be replacing their devices frequently, which would in turn force us to raise our prices to account for the increased amount of replacement units being shipped. Furthermore, a device needing to be replaced using this insurance is a very rare occurrence and only happens when the device itself is faulty or broken. We have a very rigorous testing process that we do on our devices before the leave the building to ensure that the quality of the devices that we send out are as high as possible, Thank you your review Lee.