LifeStance HealthReviews of lifestance.com

I had a horrible experience with LifeStance Health. I was incorrectly charged a cancellation fee even though I tried reaching out in advance. Either their phone number was unreachable or it was outside business hours, making it practically impossible to cancel properly. What’s worse is that they claim appointments can be cancelled by message or phone, but in reality the only effective way is to call within office hours, more than 48 hours in advance, and wait on long customer service queues. The process feels intentionally difficult and designed to trap customers into cancellation charges. This kind of behavior feels predatory and extremely frustrating as a patient/customer. Stay away.

This service is terrible for mental health issues. They require two days notice to cancel - or they will auto charge you $150 dollars. Their offices are closed through the weekend, and they intentionally do not allow you to leave a message. When I explained to them that their policy is downright predatory because you CANNOT cancel with 48 hours notice if you have a Monday or Tuesday appointment, they said to was policy. Policy to demand a two day notice, and then not be open two days a week preventing you from cancelling. I was sick at the time, and told them I was unable to reach them, and was still charged. I asked is there was any way to prevent this, since it is deeply stressful and counterintuitive to trying to improve my mental health, and was told again it is policy. Steer clear.

The therapist are fine, they don't have a choice over how the patients are overcharged for therapy and for using the nurse services, it is the billing department. If you have an HDHP plan, steer clear. The billing department will charge you 2 years down the line after they realize they failed at their job and did not charge you at the time of service. I use there services up to three times a month and I only have in my account right now a statement for May 2026 and the last is from September 2025 but when you talk to billing, they insist that there is a bill for every month. When you confront them about their incompetency and how they do no notify you when they back charge you from several years ago, they state.. you should be checking your EOB every month and making sure they are doing their job correctly instead of.. doing their job correctly. (paraphrasing here) And if you just think I am disgruntled over one time.. nope.. this is the SECOND time they have done this in the 6 years we have been using their services. I previously was charged for 4 visits 3 years after they occurred. So like I said Buyer beware. Go somewhere else if you value your sanity and have a HDHP. Also, in the Lexington KY area, don't go here if you need group therapy, the therapist flounder around promising to get you into a group but never do. They act as if it is a weird question to even be asking.

Lifestance has been nothing but an issue. Most insurances do not cover the crazy amount they charge for a visit. My payments went from 35.00 dollars to 290.00 dollars basically overnight. You also have no ability to cancel or reschedule through the online portal. Since they are not open over the weekend and don't open until 9am, you cannot cancel 48hours before so you're forced to pay a "no show fee" if you have an appointment on Monday. Truly this service is awful. Before you use lifestance, please take the time to go over the publicly available lawsuits that they are apart of. Overall the service is awful, the people are only there for a paycheck, and they use every ability to avoid allowing you freedom to remove or reschedule your appointments purposely to obtain a late fee. Stay far away and keep looking for better mental health assistance... Because with this experience it has only made things worse.

I am just now getting a bill from collections for visits that occurred 4 years ago. Their office and communication is horrendous, the therapist was not helpful in my condition. If you want mental health and clarity please do not use LifeStance

Susan is incredibly knowledgeable, intuitive, a great listener, was clear about my plan of care, and made sure I understood her recommendations and agreed with them before we proceeded.

I am very impressed with Dr. Adam D'sa. He is very kind, empathetic and very smart. I didn't feel rushed at all. All I all the experience and the session was so helpful. I know there are a lot of complaints about billing, but since I just saw the Dr. today I don't know yet how the billing will be handled. But, medically it was a great experience.

I completed pre-check-in which makes it go very smooth. The secretary was very pleasant and Colleen was great. I showed up 15 minutes early and I only waited about five minutes.