LifeStance HealthReviews of lifestance.com

Overall experience

Very easy to work with. Quick responses. Therapist is great.

Easy to work with organization. Office staff very responsive and timely in communications. Good web interface. My review of my therapist, posted elsewhere: I have had the privilege of having Liz Michaud as a therapist for the past six months or so. Liz is a very gifted and well-rounded individual. She has great integrity and professionalism, is very supportive, intuitive, sensitive, self-aware, tactful, socially/politically conscious, personable, kind, and creative. I have found every personal description in her extremely thoughtful profile on Lifestance Health to be accurate (hopefully you have taken the time to read it.) I highly recommend Liz

I have had some really great therapists and med doctors from Lifestance. I have also had one bad one but I won’t blame them for one person’s bad behavior. Mostly everyone has been super supportive and helpful in my recovery journey from PTSD and life’s issues. I really appreciate them and that I found them. They have made an impact for the better on my life. I would recommend Lifestance to anyone who needs a therapist or med doctor because they are flexible which makes life easier.

Very trust full than u for your help

Great clinician but horrible scheduling experience... I am a substitute teacher and frequently called in for unexpected absences. When that happened last week over the weekend I immediately notified my clinician that I couldn't make my Monday appointment. But because I cancelled "on a non-business day, less than 48 hours before my appointment", I was nicked for $75 anyway for a "missed appointment." No leeway, no exceptions! I immediately cancelled all my remaining appointments and am now looking for other therapy providers.

I accompanied my significant other to his first appointment with Jodie Ingersoll, NP, at LifeStance located in Bedford, New Hampshire. When we first entered the office, she was not warm and inviting during the whole appointment. She informed us that she did not review the medications with the patients through the computer system because it was the patient’s responsibility to keep track of their prescription refills and inform her through the LifeStance Patient Portal when patients needed refills. She would ask my significant other open-ended questions regarding his injuries and chronic pain, he would answer her questions, and she would inform him that she had nothing to do with his chronic pain or injuries. We wondered why she was asking the questions in the first place if she had nothing to do with it or didn’t have time during the appointment to discuss it. After approximately thirty minutes, she informed us that she had other patients waiting, had no more time to discuss anything further even to review prescriptions with my significant other, and hurried us out of her office. The second appointment with Jodie Ingersoll, NP, did not go any better, she informed him she would refer him to another provider, and when my significant other returned to our vehicle, he was very upset. We lodged a formal complaint through LifeStance online, then my significant other received a letter from Jodie Ingersoll, NP, reading he did not agree with the treatment plan and was terminated as a patient from LifeStance. We called to speak with a manager at LifeStance and was informed by the manager that the patient was not terminated because of the online complaint, but it clearly was retaliation against my significant other’s online complaint. Jodie Ingersoll, NP, was very impolite, unprofessional, and unfriendly during both appointments and the management of LifeStance would do nothing about the provider’s unprofessional conduct. LifeStance is a big corporation, they do not care about the patients, and they only care about how many patients they can see during the day to bill health insurance companies for money. My advice is to seek other MH facilities and stay clear of LifeStance.

I have been a patient with LifeStance Health for the past three years, and the quality of care has consistently improved over time. I truly rely on LifeStance Health, and their services have made meaningful, positive changes in my life. My providers are consistently responsive and supportive, even during periods when I did not have insurance. Together, we have found ways to make care accessible and effective. I am genuinely grateful for the dedication and reliability of the team. I would highly recommend LifeStance Health to anyone seeking consistent, improving, and compassionate mental health care.