LifeStance HealthReviews of lifestance.com

The therapist made medically unsound statements and when I complained to headquarters, the director brushed It off. Further, it is normal for them to waste the time by measuring and weighing the patient in the office. They don't use medical records. They don't use previous therapist records. They should be using these things as well as asking clarifying questions to their new patient. Otherwise it will take months before they will be ready to make a recommendation for medication. Meanwhile people have been waiting months for the proper Pharmaceutical and their primary care doctor is assuming that the psychiatrists know what they're doing, and will work in conjunction. People want a cautious psychiatrist, but not one who is so fearful that they don't dare make a move. It should be more about the patient instead of the paranoia about the possibilityof their license coming to question. Further, most of these folks are not psychiatrists, they're nurses with crash courses to become psychiatrists. At best they are regurgitating " knowledge. " You know it's bad when the interaction with the director was even worse than your experience with the"psychiatrist. "

This place is unaffordable. I wouldn't recommend this place

The NP lied on a section 12 form and had my freedom taken away from, cost me over $2,000 for her lies, and despite reporting her to the company (which never responded back) and reported her to the state nursing board they did nothing. Stay as far away from Lifestance as you can. They allow their employees to lie and have people's freedom taken from them. I'll be interviewing lawyers for a med malpractice case.

I had come to Life Stance on the recommendation of my MD. I had a therapist already but thought maybe this company’s set up might be more conducive to my needs. I was assigned a prescriber there, and eventually a therapist. On the day of one of my regular prescriber visits--one hour before--I was called and notified about this prescriber's sudden non-employment with them. I had to wait three weeks to be assigned another. Meanwhile, I had to call and make special arrangements for coverage and to have my prescription needs met. Then after a few appointments with a therapist, I had written my next appt on the wrong day on my calendar. $75 charge, no excuses, no exceptions. Okay, fair enough. But I did not get a $75 credit when it was their fault, making me wait three weeks to get me scheduled with someone else. And, when I asked not to not charge me for the one time, as I had confused the dates, I was told only my therapist could make that decision. She was inflexible--no. So, there seemed to be a double standard and the focus of this therapist, and the company seemed clear to me: herding and scheduling over care and quality. The problem was the therapy was just so-so, and for $75 out of my pocket (insurance will not pay a penalty charge like that) it was not worth it. And their/her focus on the extra money was at best misguided. It cost them multiple future sessions, paid for by insurance, for an extra $75. That is telling in its own way. Can't recommend them. I thought perhaps they would be special. They were not. My prior therapist was at least as good, and it was a mistake to change--doubly so considering Life Stance’s inability to keep staff and their focus on penalties to *us* when they are inconvenienced. When it is the patient who is inconvenienced, however, well that will be $75, please. No exceptions.1.5 stars overall here seems to me to be about right.

It is impossible to get ahold of anyone here. The hold menu always says there's a 5-minute ETA, but I've never waited under 45-minutes. My local office also doesn't accept calls after 3PM, so you're just SOL if you ever need anything. There's an option where you can sign up to have them call you, but that gets ignored as well. Lifestance is part of the reason the quality mental health care has plummeted since Covid. Even if you somehow manage to find a doctor and get in, they'll treat you as nothing but a paycheck. God help those of us who need help. They're just feeding off of us.

If you're looking for wellness and mental health help don't come here! This company will surely make you feel more insane, crazy and stressed than before. Their billing department is a joke! Over charged me several hundred dollars worth of "no show" fees for appointments I never made. You can never get anyone on the phone, EVER! This company is supposed to be helping me with my ADHD/Autism instead are making things worse. Failing to write prescriptions correctly resulting in on/off again meds. I'm taking about going cold turkey for days! Not being able to get refills for several days... Providers don't respond to pharmacy when they have questions. They send appointment reminders with the incorrect time zone then try to charge you with more "no show" fees. It's all 🐂💩It's maddening to those who don't have mental health issues let alone those in the middle of receiving help.. Life Stance is the Wendy's drive thru of the mental health world. Stay away for your own well being!

I am giving two stars because the providers that I saw were great. It is the billing department and their whole system that make this place horrible. I was charged a cancellation fee almost double what my appointment would have been. They make it impossible for busy people to cancel within 48 business hours. I managed to get someone on the phone within 24 which is what most businesses require. When I spoke on the phone there was not warning of the fee or the amount. They do not have a voicemail system set up so you have to call within their hours and their online appointment system doesn't offer a cancelation option. This itself caused me stress and anxiety which is horrible that a mental health company makes me people feel this way.

Regrettably, Lifestance does not live up to its promising concept due to a stark lack of execution. It appears that the company's primary focus is on monetary gain rather than genuine patient care and support. The process of scheduling an appointment was initially straightforward on their platform. However, after a long, anxious wait of several weeks, I was informed on the day of the appointment that they don't accept insurance for couples counseling. It's quite disconcerting to discover that this is a recurrent issue affecting many, which clearly indicates Lifestance is cognizant of the problem yet chooses to leave it unresolved. To proceed, I was quoted a steep price of $350 per visit, which felt extremely insensitive. The whole experience has amplified my distress, rather than alleviating it as expected from a healthcare provider. Lifestance seems to be devoid of empathy and only exacerbated my situation. They uphold a 'No Surprises Act' policy, but in reality, it appears to be merely decorative text. This policy supposedly guarantees the right to receive a 'Good Faith Estimate' for the total expected cost of any healthcare services. This provision also covers ancillary costs like medical tests, prescription drugs, equipment, and hospital fees. Regrettably, this never transpired, and their only response was a superficial apology. In light of these disappointments, I implore others to reconsider before engaging with this company, which has proven to be utterly deficient in its service provision and patient care.