LifeStance HealthReviews of lifestance.com

My therapist and nurse practitioner were excellent. I would give them top ratings. Sadly, I stopped seeing them because of the exasperating billing practices. I spent dozens of hours over a year and a half asking Lifestance to correct their billing mistakes. Eventually they refunded the amount they had overcharged me. I got my money back but not the confidence in them I’d started with. It would be great to think Lifestance cares, but after nearly two years of hassles with them, I do not trust them and will not do business with them again. Tone-deaf replies from Lifestance are not helpful.

Dr. Palmer can handle a patient when they feel no one else cares, reverse a nightmarish day and do it within 24 hours. She LISTENS and then TAKES ACTION to relieve the patient from the stress they are going through. God bless Dr. Palmer and LifeStance for taking care of me. The last 24-48 hours I was in crisis mode and she was there for me. Thank you.

Dr Reiner and Paul take excellent care of me.

If I could give a zero I would, I do not see them as health care friendly. They are a corporation, with no knowledge of patient care. I have experience bad patient phone service, not being able to call anyone direct, it's always. "someone will call you back", which is not always a convenient time. The wait time can be up to an hour, and the phone calls are directed to a call center, not an health care office. The amount of my bill is always an issue, because in one day I have had three different quotes of what I owe. Also I had a 83.00 increase one time, and no one could explain how. I was charged a no show of 100.00 fee, even after I tried to call, but the call was not documented. I also noticed on occasions that I have called and my phone calls were not documented. I was sent an email outright, not through the, patient portal that included sensitive and confidential information, my HIPPA rights were violated. This has to be the most unprofessional, uncaring health care company, in it operated by people who have no knowledge or compassion for health care.

They filed claims wrong with my insurance and wrongly charged my credit card on file with 0 warning. I’ve asked multiple times, even had my insurance on the calls and the problem still isn’t fixed. Their billing team has acknowledged several times this is their screw up yet no one is accountable or does their due diligence to do right by the patient. I finally thought we sorted everything out and I get a statement tonight saying I owe a balance for a session that was once again filed incorrectly with insurance. I’ve spent HOURS on the phone with their teams and had to work late to make up for time lost during my work day. This company is a joke and should not be providing mental health services. Stay away, they will run up your credit card, waste your time, and give you anxiety.

I was to have 3 visits. Only concern was anxiety. No sleep problems, healthy and active. Therapist Kathy Reagan does all the talking with her own agenda, having the first opportunity to interrupt her after 45 min. She rescheduled appointment I had made for 6/23/23 herself to 6/19/23. On Friday, I had an appointment alert for upcoming apt for 6/19/23 and was confused as I had made it for 6/23/23, Friday and I was already scheduled with 4 exercise classes in different locations all day and unavailable 6/19/23. Lizette at Life Stance apologized and said she saw notes in the Portal that Kathy Reagan changed it herself. Lizette indicated that there was "no charge" for this apt that the provider changed. New apt was 6/21/23 at noon but when noon came Kathy R, provider, was unavailable and double booked. Life Stance then made apt 6/21/23 at 8 pm. Now months later, Life Stance has a new portal and the $100 bill now shows up on my profile. Seems the provider Kathy Reagan should be charged $300 for her changed appointments, then fired and Life Stance should consider the billing problems. Update, per Kim at Life Stance today, "zero balance" but continues to show in another area "100$ "past due, 90 days for the apt that this provider scheduled without patient consent. Life Stance, Kim, indicates correspondence to be sent regarding zero balance. Still, If providers are going to schedule and reschedule, there should be a Company policy that it is not allowable within a two-week period and not more than once from a provider. Surely, emergencies may arise, but providers should be responsible for their keeping the appointments that patients make with them!

Three appointments cancelled on me with three separate providers over the course of six weeks. I had to fill out the paperwork three times. That's three times that I was in the waiting room waiting to hear from them for them to no show or cancel on me typically 10-15 minutes after the scheduled start time. The most recent one was the doctor calling me saying, "I don't know why they let me schedule with you, but I don't see children." So three times I wasn't able to get medication for my child, three times I missed work, three times she missed school. And this doesn't consider the hours I spent filling out the same forms again and again only for their system to lose them. I'm not convinced this is actually a company. Whatever federal body oversees medical institutions needs to oversee this organization and make it no longer a danger to my children. Rest assured if any harm comes to my child their grandchildren will need lawyers. I could not be more infuriated with their abject lack of anything resembling professionalism.

The billing practices are shady. Lifestance bought out our mental health practice which is not a good thing. It has a billing company that is difficult to reach and doesn’t return correspondence in a timely manner. The company expects everything to be done through their online patient portal including billing. They don’t use paper statements and do not send electronic notification of billing statements even though online preferences are set that way through the patient portal. The billing company representative basically told me we have to go to their patient portal looking for a statement once it is posted. Who has time to wonder if they have a balance and goes online to check it. Shady. You find out you have a balance once they sent it to a debt collector. Again. Profile setting for three patients in our family indicate receiving notifications for online statements, appointments and patient forms. None of the patients receive notice of a balance owed. Ridiculous.