LifeStance HealthReviews of lifestance.com

Paul Louis is amazing!!! Our family has had experience with many different therapists from different groups over many years, and Paul is one of the MOST AMAZING therapists we’ve ever worked with!! I thank God for him.

I was doing telehealth. I was late to one appointment because I had trouble logging in. I got in there 11 mins late and my provider, through messages, told me that they only wait 10 mins. I was charged the no show fee of $100. I made to my next appointment on time, then on my very next appointment, I was signing in from a different device and it somehow put me in the wrong providers waiting room. I quickly sent a message through the lifestance portal and let her know I was having an issue, unknowingly I sent it to General Q&A instead of provider, I have no clue of anyone ever saw that message but it's still in my sent box. I did get in a few minuets later but again, my provider had left. I immediately called the lifestance number where I held for quiet awhile. I had an option for a callback which I chose so I didn't have to sit on the phone. After almost 2 hours with no call back I again sent a message to the General Q&A (there is no appointment option) and explained the situation and my frustration and asked them to cancel all future appointments. The next week I get an appointment reminder 24 hours before my appointment, I called again and this time chose to remain in hold. I finally got in touch with someone and explained the situation along with my request to cancel all future appointments. I was told that I had to cancel 48 hours in advance so I would be charged. I was so upset and because I had sent that message the lady who answered the phone, was able to get the appointment cancelled with no fee. I do think the customer service rep who I spoke with on the phone was patient and did what she could to help me as she doesn't make the policies'. However, the communication and rules are absurd. Most places give a 15 min grace, which would have meant I would have made every appointment. They do not respond to sent messages in a timely manner. In short, I lost $200 on missed appointments due to log in issues.

For my first visit I was a little apprehensive just because everything is new. I did feel nervous, but I did start to comfortable sharing some things I never had. I’m looking forward to my next session.

My therapist is great, I couldn’t have a better one Besides her support, and guidance She offers valuable ideas about resources.

I really liked my new doctor. I was hesitant to switch, but he was amazing. A great listener, calming demeanor and very knowledgeable.

Excellent on working with people

I love my psychiatrist Dr. Brothers!

I love Linzi! She’s responsive, helpful, has provided numerous additional resources. She works with my schedule and filling the prescription when it’s back ordered. Highly recommend!