LifeStance HealthReviews of lifestance.com

The day prior to appt. Tapped on "confirm" the screen went blank. About an hour later, tried again and the went white. Hmm. I logged in through patient portal, would not permit payment. Now, I see that this is not reliable. Waiting to see if they try to charge me when their software is faulty and they are difficult to reach. So far, they are a "not recommended"

Felt like I was working with scammers. Unrequested Rx refills, appointments reminders sent less than 48 hours before appointment so if you have to cancel you're forced to pay $70. Impossible to speak to a billing person on the phone and billing does not reply to messages sent via their online portal. It should be a crime for them to be in the business of making money off of people's mental health issues.

My plan is to file a complaint with the Board of Pshycology in the state my Therapist is located for business. This is your most powerful move against any mistakes or malpractice that has been done to you.

I would give the therapists we have worked with more stars as my family has worked with some good providers who have truly helped our kids. The billing situation is a nightmare, however. Nobody answers when you call billing - there is a message to call back during normal business hours (which are not listed) no matter what day and time you call. I have started recieving bills for services over a year old. They were listed past due on the first bill I received. We paid at each appointment, so there should not be an outstanding balance. Additionally, I have proof on my bank account of a large payment of which they claim to have no record. I paid something I probably didn't even owe just to stay out of collections over a year ago only to have a large random past due bill show up a year later for services supposedly not paid for in early 2022, which doesn't jive with my records. This past week 2 withdrawls in the amount of $20 have been taken from our bank account from lifestance even though I did not pay any lifestance bills or copays through the portal (or anywhere else) this week. I have tried calling the customer service number, the billing number and sending a message through the portal to figure this out and have not heard back. The one time I spoke to a human, months ago, she sounded genuinely concerned with the situation and said she would look into it and would make sure I got an answer. That never happened. There is rarely someone at the desk in the therapy office to bring these questions to. The therapist we are currently seeing is wonderful. I hate to bring billing nonsense to her and I would hate to have to find another provider, but this is awful. I checked the better business bureau, and there are over 100 similar complaints. Even current employees are disgusted with the exploitative billing practices of their own company according to employer review sites.

I was unable to select a rating that would indicate that Lifestance engaged in medical malpractice, but frankly, that is the quality of care provided by this miserable organization. What do you expect from Lifestance representatives who apparently are more transient than migrant day workers. Thank goodness that I woke-up one day after years of medical malpractice by Lifestance with a realization to distance myself from this horrible business and never look back was the best decision in my entire life. Rescue yourself asap through deep introspection and do NOT put yourself into the hands of these money grabbing grifters.

If I could give 0 stars I would. My mentally ill daughter goes to Lifestance for therapy. She has only gotten worse since going there. She has now threatened to kill me and now has a 5 year restraining order against her. She is now homeless. I contacted her therapist several times to let him know she was getting worse. He tells her that family wants to hospitalize her making the situation worse instead of using the info family provided to help her. They want me to contact them! To what end as my daughter in a years time under care has gone from being able to be around family to a 5 year restraining order!!! She is now homeless and has no one! She was seeing a therapist that was unqualified to handle her diagnosis and didn't see fit to find someone qualified to help her. I you care about yourself or loved one find another company.

I was tricked into going here. I was upfront about the medication I was on during the interview process. I was told insurance would cover my treatment. After waiting weeks for an appointment I got in with the Dr and she informed me that my insurance would not cover treatment but I could pay $500 out of pocket for it. I walked out. I then received a bill that I don't think I should have to pay. I called them ans was told that the bill would be deleted. It wasn't. I have now spoken with 4 different people at their company and been told every time that it was noted on my account to be deleted. I am still receiving bills and cannot get ahold of anyone at their billing department or get a message back!

To update my last review of how horrible this company is for many reasons along with how they left me with no meds cold turkey with no concern.. now I am receiving bills with lists of services I did not receive for a date that I was not seen/ nor ever had an appointment for. Truly could not be a more crooked and uncaring company.