LifeStance HealthReviews of lifestance.com

This facilities policies have links to insurance fraud. I have already been reaching out to several journalists to expose this injustice. This is the problem with the new wave of healthcare. This companies mission is to provide to those who do not have access to mental health care. The majority of people who do not have access typically do not have education in insurance/billing. Who are we to know what procedure codes are being billed incorrectly if you have a card on file to cover the costs without notifying the patient. This is the perfect example of FRAUD, WASTE, and ABUSE. A stop needs to be put to this. This company KNOWS their demographic and they are taking ADVANTAGE of the unwell. Do not waste your time here just because they hire great providers. BE AWARE Your policy drafters and board members should be ashamed of themselves for allowing such a rule to be mandated. Being in mental health, wouldn't you want them to feel independent and financially responsible? You should have a treatment coordinator that goes over billing, that goes over procedure codes. Your mission is to heal us not stress us out. You need to be transparent to the patient about their treatment and what is being billed. Do not automatically bill a bank account. You are not AT&T or GMC. Not only is the requirement to put a card on file culturally incompetent for mental health, but it is untrustworthy. Because over the phone when your PSR's are saying they are unable to move forward with the appointment due to pt refusal to put a card on file, that is LIFESTANCE refusing care to a patient due to a preliminary financial question. Which is discrimination. This is not retail, it's healthcare. It is a smart model to put the responsibility of this at the source to the most disposable position. Scheduling

I have seen my therapist for a couple months now and am grateful for finding her! During my first appointment I cried the majority of the time and had been everyday for quite some time before reaching out for help. She has helped find some medication that has definitely helped me feel so much better about everything. I am also very comfortable talking to her and have not cried since the first week of seeing her!

The counselor I met with was amazing. I am giving a 1 star review because this is a for profit company only focused on making money. Which I get. All for profits are, but their mission statement clearly states affordable mental health services. And they changed rates last year, giving us only a few weeks notice. And by change rates, I mean significantly increased them. The billing and operations department were horrible to work with. The operations director I was speaking to, Julie M, simply said "contact your insurance", she wouldn't even provide me the out of pocket cost. If looking for mental health services run as fast as you can away from any LifeStance office.

Reviewing therapist options, none you select are actually available. We had to go with whoever the representative said was available. Guy was nice. Just not for us. Calling to cancel appointments doesn’t work. Hold for over an hour. Select call back option. Nobody called back. I remember I had my therapist business card, I emailed him directly, he took care of it. Calling Lifestance over the phone doesn’t work, alway on hold, they don’t call back same day. Lifestans online is a joke. I can’t book apt online, it’s not available for me to do. That sucks. I had to call and act like a new patient just to talk to someone about scheduling. Came back with only ONE “available therapist” in all the area during times that don’t work for me. Will need to try another company. Lifestance customer service and scheduling is just an awful experience.

In the last 2 years of being a patient, it has become more and more difficult to get in contact with someone who actually works in the office. Now they have a call center where no one knows anything and they're just guessing where to redirect you to. It has lost it's touch. I'm more stressed out calling these people than anything. Do better. Or stop having our calls redirected to god-knows-where

What a disappointed I was last night when my son was in his computer waiting for his therapist and she never show up? What is going on in this word? Is anyone can answer me that? Very disappointed with this service. I will let everyone one know.

WILSON, LUCRETIA, PMHNP-BC with Life Stance is the worst doctor ever. She automatically assumes everyone is a drug addict and doesn't listen to you. So if you suffer from mental health and need help DO NOT GO TO HER!!!! Unless you are okay with being treated like a drug addict who just wants to get high.

While I liked my therapist originally, the system they use to book appointments is horrid and a scam. I have $220 worth of bogus late fee charges in my account that I have been battling for 5+ months... these charges only happened because of technical errors in the system. NO one will help me every time I call and I keep getting denied. It is horrid that a company who is supposed to help people's mental health is doing the opposite.