LifeStance HealthReviews of lifestance.com

First of all, as I am leaving this review, I have been on hold now for 35 minutes. I am calling because they are charging me $50 for missing a virtual appointment because I never received a link to join my appointment. I joined late because I had no link. I was on hold for 40 minutes last week trying to re-schedule and now I'm on hold for them charging me when the woman I spoke to said I would not be charged because of no link. My NP is fine. I have tried to make an appointment for counseling but I wanted in person and when I arrived the office person aid she was only doing virtual calls that day. My first virtual visit I was charged $25 when my insurance covers them at $0. That was a month ago and I have called twice for a refund. Ive only been with this company since November but I feel like I spend more time on hold than anything else. I'M ABOUT READY TO LOOK ELSEWHERE. It seems they are more interested in the bottom line than helping their clients. ;(

LifeStance providers are second to none. I am particularly impressed with the south Naperville location. I have been seeing a provider that was the perfect match for me. Although I was hesitant to begin with a new-for-me therapist, seeing my provider has proved to be exactly what I needed. I have an ongoing appointment booked that is convenient to my appointment needs. I also recently completed a telehealth appt with Hildred Amegashie, PMHNP-BC. She was amazing- and I have now switched from my prior provider of 15 years to Hildred! I attribute that recommendation to my therapist located on the same office. Seeing both of my providers out of one office is not only more convenient, I also feel support in knowing they are working collectively to help me achieve my goals to better my health and well being.

Dislike their cancelation policy and fees!!!!! I called Friday to cancel an appointment taking place for the upcoming week (Tuesday). I was told that unfortunately due to the cancellation policy, I was unable to cancel and that I would be charged a fee of $150 if I did not make it to my appointment. Forced to either make it to the appointment or pay a cancelation fee. Goes to show Lifestance is about money! They force courtesy on patience yet lack of giving courtesy as a company.

It's been a positive experience thus far; Eric Burnell is excellent and professional. He is punctual at appointments. I have waited no more than 5 minutes or less to connect. He pays attention, then responds to my inquiries and offers guidance that I understand (verbal and homework sheets to do). I appreciate your support during my difficult times.

I have never been that guy that even considered my mental health to be important because I never would have considered myself as impaired in that way. When a health advisor strongly recommended that I consider LifeStance I just went through the motions to "get it over with" and sign up so she would stop nagging me about it. But after a few months of sessions and a prescription, I can already see some improvement to how I handle my stress and anxiety issues. There has been signifigant improvement to my quality of life. I know I still have a long way to go to truly reverse a bit of damage to my mental health, but so far I am thankful for that recommendation by my advisor. My counselor and doctor are truly blessings and I am grateful to have them. I have no complaints thus far.

I see Ann K. She's great nice personality and she cares I have seen her just about a year now and I wouldn't change too anyone else.

I’ve been going to LifeStance for a couple years since I had issues with work and family. Matt Preuitt has helped me so much with tools to use to keep me from going down that road again. He has helped me understand childhood issues and how I dealt with trauma then and now and change my approach and perspective. I have found his help life changing. It is also helpful just to have a knowledgeable person to talk to.

So far my experience has been great! They are very compassionate people and the wait for my first appointment wasn’t long at all!