Margaret S.
Billed for being late even though I WASN’T!
I only have had 3 appointments with Lifestance, and here I am already making a negative review. I had a virtual appointment at 10:00am. I was logged in and waiting on time - with screenshots to prove it! The provider never came on. I immediately called to let them know I was there and logged in and informed them of my screenshots. I was told both times”yes, I see you were logged in. You won’t be charged.” Lo and behold, I ended up receiving a bill for being “late” - an $80 charge. I called again, and once again I was told that I would not be charged because the provider marked my appointment as “completed”. But instead of the bill disappearing, my card was charged anyway!!! Do not use LifeStance! They are nothing but scammers taking advantage of those in need.
Response from LifeStance HealthDec 30, 2024
Hi Margaret, thank you for reaching out and bringing your concerns to our attention. We are concerned to learn of your experience and can assure you this is not the level of service we would wish for our patients. Could you please send an email to [email protected] with your full name, phone number, and clinic location so we can share this with the appropriate team for further resolution? Thank you.