LifeStance HealthReviews of lifestance.com

Cigna portal to find a dr is how I found lifestance; yet, i have now $5600 unpaid bills. I called lifestance billing and they said they 'see the issue now' - the doctors in question were "contractors" and they will fix the issue. Note: i have no doubt they will fix the issue, but I also believe with 100pc certainty that they would have happily accepted my $5600. This has upset me so much, that as of today I have decided to start punishing providers for their billing departments complete and utter incompetence. It should not be my job to get them to work with their partnered innetwork insurance company.

I had 2pm appt. with Thomas Bachman at 2:40 asked what is the problem? I was told he is leaving from someplace else and would and will be here in about 30 minutes or so. I then asked for my copay back and the only response I got was bye. Not 1 question about rescheduling or anything and never received a call or apology. Very unprofessional!

Very, very happy to have found Linda Bachman at lifestance! Her expertise is just remarkable and her ability to solve problems surpasses many doctors that I have had in the past!

I have lived in central Florida for 10 years. In the first two years I was a patient of LifeStream and saw the psychiatrist and a psychologist there, but when my psychologist left I took a break from counseling and only saw the psychiatrist for medication refills. In 2018 I found Lifestance and have been a patient of the psychiatrist there ever since. I loved that he listened, didn’t judge me and that we discussed any medication changes before anything was prescribed. I wish that I could afford counseling services there as well, but for now I am content with my Telehealth calls each month with Dr. Downes and I truly look forward to our calls. If you become a patient definitely set up your patient portal to contact your doctor or counselor. I’ve never waited for more than a day or two to get the answers or requests I’ve made. If it’s urgent, you should send your message as Urgent, then call the office in an hour or so. I am so pleased with their services that my two adult children and a close friend are all receiving help from them

This is in regards to your Warwick, RI location.  Appointment was today, January 9th with Dr. Miranda Icart.  Please don’t bother sending your computer generated response that you value customer service… your verbatim responses to all of your negative reviews truly speak to the kind of company you are. I have your “wecare@“ email address and I will make an attempt to contact you there, but I do not anticipate a human response. I reached out in July to schedule an appointment in RI for an ADHD evaluation.  Had my first virtual visit in September, and could not get the psychological test scheduled until December.  I was contacted in October to change my appointment, and they moved me to another day in December. I used PTO and took the day (Dec 16th) out of work, only to get a call just 40 mins prior to my appointment to cancel because the doctor was no longer available. Already terrible business practice. They rescheduled me to January 9th.  I received a call on Dec 30th confirming my appointment and reminding me of my $20 copay due at time of visit.  I arrived to my appointment and paid the $20 upon checkin. An hour into my testing, the “receptionist” who checked me in, knocked on the door to interrupt the test and tell the doctor that they didn’t realize I owe more money, so they had to stop the test until they discussed the new amount due with me.  I left the room and went to the desk and was told that because I canceled my original appointment in December, my deductible reset Jan 1st, so I owed $1020! I told them I would have never agreed to the test, had I been informed appropriately of this cost in advance. Immediately I knew this was ridiculous because I never even met my deductible in 2024 - so the excuse was a lie- and I was told by LifeStance from the first July call that my insurance would be accepted and the provider was in-network. Not to mention- THEY CANCELED ON ME, I DID NOT CANCEL THEM.  Additionally, they called me 10 days prior reconfirming the $20 copay. No mention of any additional fees.  They let me continue my test and said they would figure it out, and after my test as I was leaving told me that I need to contact my insurance company and give them all 15 CPT codes to see what they cover… THIS IS THEIR JOB!  I asked for them to call but they refused and proceeded to give me a Testing Verification and Estimate form- which is clearly something I should have received prior to my appointment.  Then, during my appointment, they emailed me a financial agreement to sign which I should have received weeks or months prior, which I would be a fool to sign now. Now, after multiple calls to my Insurance company, I’m told that these tests needed prior authorization, and LifeStance is required to obtain that before any tests or evals are done. They gave me the tests without any authorization and then handed me a bill to figure out what me and my insurance company was going to cover. This is violation #1. I have never encountered such a HORRIBLE and UNPROFESSIONAL experience within the medical industry.  Violation #2 is the No Surprise Act and I will be filing a claim against Lifestance if they make any attempt to collect this money. Not to mention, I will be sure to include this information on all review platforms that exist- which again, really speak to the nature of your fraudulent company.  Once again, I’m sure I’ll get an auto-response, but if they are as dedicated to customer service as they speak here in all of their replies, they will easily find out who I am and contact me directly to resolve this. Oh, and all of their reviews above 2 stars are from their corporate marketing team’s fake accounts. It’s completely obvious when you read them… Their investors should be embarrassed about who they employ on all levels.

Making appointments has been seamless. The psychiatrist provider and therapy provider have been personable and wonderful.

I have 2 providers with Lifestance. Thankful for both of them. My med manager was able to get me a therapist who is knowledgeable, compassionate, and I have been able to start feeling better.

I have been using the services of Life Stance and its predecessor for more than a decade; I can say that I have always been treated with respect and great care. The doctors and therapists are excellent professionals who are pleasant to work with and understand their role in helping their patients maintain a positive quality of life. I am pleased with the services I receive through Life Stance and I recommend them to everyone who could use a little help getting through the challenges life imposes from time to time.