LifeStance HealthReviews of lifestance.com

My sessions with Wendy are always very good. She is awesome and really helps keep me grounded and gives me good ideas and resources.

My life is more on track right now, then at any point in my adult life..

Pure garbage, provider distracted and referred me out multiple times as though she could not help me. Barely made eye contact during visits, always 5- 10 min late. They charged me $100 for an appointment I cancelled and then would not let me join my next scheduled appointment without paying in full. The screen literally would not advance to my call without payment. For a change I was contesting. They don't let current patients schedule online and make cancellations difficult. All these policies seem to be designed to make money off of people that are clearly struggling. Super depressing this kind of exploitive care is masquerading as help.

Most doctors offices have a 24 hour cancellation policy. But for some reason, you have a 48 hour cancellation policy, and then you make it incredibly difficult to contact you. I noticed that every single response here is exactly the same. And most of the one star reviews are about your cancellation policy. This tells me that you are just rattling off an answer without paying attention to what is actually being said here. Do you really care about our concerns? If you do then, please change this terrible policy! There needs to be away to make a change to our appointments through the text thread or at least through the patient portal. I knew on Friday that I needed to change my appointment for Monday. I’m in eastern time, and when I call your number I’m always talking to people in earlier time zones. But when I need to call to reschedule, I’m told that the office is closed. I don’t understand why there aren’t people in earlier time zones that can take my call to reschedule my appointment. So even though I am trying to let you know well before 48 hours, I’m still told that I did it wrong that I’m being penalized because your system is bad. And then I got an email asking me how my booking was, requesting that I leave a review about the booking process. When I clicked on the link to leave a review about the booking process, it took me directly to reviews for my therapist! That’s not fair, I don’t wanna leave her a one star review when it’s the Administration‘s fault!

The therapist I selected is great. She listens to me and gives great feedback. Amazingly, she remembers what we’ve discussed even weeks in the past. I always look forward to “seeing” her.

The Therapist we got we absolutely love. It’s hard to find a good therapist someone who you are comfortable with, but this was not the case.

My experience with Kyung Lee was deeply concerning. I experienced an interruption in my long term medication that resulted in severe withdrawal and significant physical injury. I also felt uncomfortable when he asked for my social media information during an appointment. When I raised concerns about what had happened and the effects on me, I did not feel heard or adequately supported as he continually dismissed me. I have filed formal complaints with the appropriate agencies.

The $100 “cancellation” fee is absolutely ridiculous even when the fault is not yours to begin with. They will double book you, and still send you text reminders for both when it was incorrect in the first place. I was not about to spend $100 without letting myself be heard. They denied my appeal so I cancelled my appt the day before my next scheduled appointment. They STILL charged me another $100, and I told them where to go! They don’t have my license info I never attached to any documents, and I never attached cc info for them to automatically charge. BEWARE if you do this! You will speak to different team members in different states each time. Do your research before signing up with Lifestance. Just a shame that my dr referred me to this place. wondering if she has referral $$ coming her way too somehow. Sad world we live in now can’t even trust medical staff they just want to pad their pockets! Too bad because I liked the therapist, and psychologist only a couple sessions in. I’ll find somewhere else to get therapy.