Belle P.
New patient appointment, charges
New patient appointment, wanted to get an assessment done so they booked me an appointment when I called. We showed up for the telehealth visit and it turns out the wrong appointment was booked. The provider cancelled the call and we were in the call less than 2 mins. I paid the copay ahead of time but they also charged me a $100 cancellation fee since it got cancelled less than 48 hours. I called and they said they were going to put a note for billing, but I still get billed. Trying to contact them again so they cancel this.
Response from LifeStance HealthAug 21, 2026
Belle, thank you for taking the time to bring your concerns to our attention. We are concerned to learn of your experience. We can assure you that this is not the level of service we would wish for our patients. We would like the opportunity to further investigate your feedback. Can you please contact us at [email protected] with your full name, phone number, and location so we can pass along your concerns to the appropriate team? Thank you.