LifeStance HealthReviews of lifestance.com

My Johnny is exactly what I was looking for in a therapist. He's attentive, compassionate, and smart.

I've had generally positive experiences with Lifestance. They accept my insurance and most of my visits are managed conveniently via telehealth. I communicate with my doctors via the portal and typically receive very quick responses.

The billing department is awful. They treat patients who need therapy awful. Never answer the phone or correspondence through the portal. If I didn’t love my therapist I would leave.

I just wanted to write a thank you review to LifeStance and Caedy Young Hildebrandt who diagnosed me with autism in my mid 20s. It changed my life and ended my lifelong suffering with unanswerd questions about myself. As a female, I know how hard it is for some people to get diagnosed due to lack of proper reasearch. In my case, thanks to LifeStance, the process was surprisingly smooth. Even though I initiated the idea and had never express this kind of concearns before, it was easy to get a referral from my therapist and schedule an evaluation. Thank you from the bottom of my heart for making something so important feel accessible and validating!

I would give no stars if I could. Went for two reasons and was told to leave because both issues “had no cure”. Despite saying up front my reason for visiting was to get the best possible medication to help with my problems. But I guess my problems don’t exist because they can’t be cured! Wow! So amazing. Made me sob with hopelessness in the office. Yall suck

The providers I've seen are good. However, the technical part is a nightmare. Because I have a new provider that works out of a different area of Massachusetts than the first one, apparently I need to re-register as a second version of myself. They also changed something recently so that you have to confirm 5 pages of demographic info and do 2 screening questionnaires before you can log into your Zoom visit. Now that I know that, I will log in 15 minutes early, but I was frantic while trying to get to my Zoom because they charge you TWO HUNDRED DOLLARS for missed appointments.

If you call them, the first question is not about how you are or how they may help you - it's about how they'll be able to get your money: what insurance, how much copay etc. I have actually been with my provider for a while who then switched to work for LifeStance - their portal is clunky, the messages have a character limit, you won't be able to get into contact with your provider when you need them and/or send them documents like forms they may have to fill for you directly. I needed some document from my provider with some time urgency and I called the front office because I didn't get it from him in time (basically making me lose my pay) and the office hung up on me because I was upset. For a place that is supposed to deal with people who are dealing with anxiety, depression and other forms of mental struggles, I don't think that is appropriate. Having to deal with this place has heightened my anxiety so many times, I've stopped counting. Guess, I'll start looking for another provider now.

Consistent process. Brief and easy to navigate.