LifeStance HealthReviews of lifestance.com

My therapist, Nicole Caplin is very perceptive and insightful! She helps me more than perhaps she'll ever know. In our sessions, she helps me see things in perspective and take the big picture into account. She genuinely encourages me in my areas of improvement and highlights my positive qualities and efforts. She has never said anything that would even be remotely considered as "platitude." She really helps me see things in a different, but absolutely true way, which helps me process my issues. She has gotten to really know me and remembers things about me very well. I am extremely grateful to have her as my therapist. Sincerely, Arvind Raja

Lifestance is great ! I cannot say enough good things about them.

Dr. Keraga is not only knowledgeable, but compassionate and very invested in my treatment. Making appointments and getting referrals are easy and worry free. I would recommend her to anyone needing a psychiatrist who is willing to work with them and find a treatment tailored to specific and unique situations.

The concern and the respect my therapist gave me from the start

I made an appointment with one of the psychiatrists at LifeStance for my son who has ASD and ADHD, but they ended up canceling it because my son has Medi-Cal as secondary for his disability. LifeStance does not take patients with Medi-Cal even if they have private insurance as primary. According to the rep on the phone, they would need to go through Medi-Cal after processing the claim with our primary insurance, which is not legally required by the way, and that my son would LOSE his Medi-Cal benefits if he saw LifeStance providers because using their service means that we can afford co-pays/self-pays, which would lead the state to open an investigation against our income level....??? My son isn't receiving Medi-Cal because of our income level, he is receiving the benefits because of his disability. Clearly they have no idea what they are talking about and this policy is just so absurd. And they give people false information like that? Crazy. At the end of the phone call, the rep advised me that I should let service providers know about my son's insurance situation every time I seek medical service because "many" providers do not accept it - again, false. I've never experienced any doctor's office declining our appointments whether they are contracted with the state of not. They just use our primary private insurance! Their providers may be great, but LifeStance itself seems pretty incompetent. They provide mental health care where patients are in for the long haul. I can see how frustrating it could be to navigate in their system and customer service.

If you're considering lifestance health for counseling I would recommend that you immediately read some reviews. I had an appointment for a Tuesday. I was sick over the weekend and tried to cancel the appointment. No one answers the phone on the weekend and there is no voice mail or answering service. I sent emails cancelling the appointment on a Sunday. There is no way to give 48 hours notice without it being on the weekend. I'm not sure how someone is supposed to know that they'd better cancel their appointment on Friday in case they might get sick over the weekend. I've written to lifestance twice about this already. Weirdly when I try to see our past communication it's no longer available in their portal. No service was provided and they made it impossible to contact them over the weekend, including having no voicemail or answering service. They have now ignored my communication twice and continue to send me a $75 bill. HIGHLY NOT RECOMMENDED!

Great service friendly compassionate and kind.I am happy to be a part of life stance health with a great mental health therapy.So I can have a strong mind.

Our family has been with LifeStance for 3 years now- myself, my son and my husband. We have all had exceptional care through them at the various locations our providers are at (Rocky River, Brecksville, Beachwood, and Twinsburg). Dr. Fredrickson and Toby Bourisseau have both been exceptional Psychiatrists for myself and my son. They both take the time to ask how we are doing/feeling and truly listens. They are both companionate and kind. And I have never gotten the feeling that they just want to rush to prescribe medications and nothing else. Michelle Anderson has been a wonderful therapist for my son. They have built a strong relationship over the past few years and she has really helped him through some difficult times. I recently changed therapists because my first through LifeStance moved. I am currently seeing Dr. Kristin Hilfer and I have been very happy with her so far. While it is difficult to change therapists, she has helped make that transition as smooth as possible. It is a good feeling to be building the connection with her more and more with each session. My husband and I see Dr. Steve Bell for couples therapy and he has been very helpful for us. He is a good mediator, is kind and gentle and listens to both sides and guides us to understand one another better. We are very grateful for him. Overall we have been very happy with LifeStance all around and would recommend them to anyone. And do!