LensCraftersBecause LensCrafters. Because Sight. A unique eye care experience tailored to your needs. Because quality.We offer a complete range of premium lens solutions, including leading brands’ latest sun and clear lens technologies. Because eye health.Our independent optometrists care about your vision and want you to see your best daily. They use the latest eye exam technology to offer you a personalized prescription and recommend the right lens or contact lenses.Because style is unique.No matter what style or brand you’re looking for, we have year-long must-have frames from top designer brands. Just the answer you’re looking for.
LensCrafters (lenscrafters.com) has 962 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
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Eileen C.
The LensCrafters site was easy to navigate and I greatly appreciated the link to the app that measures PD. I picked up my glasses at a LensCrafters store, where the tech fitted them for me. The glasses were exactly as expected. Better prices online + great in-store service = the best of both worlds!
satheesh R.
I don’t want to give even one star to It. First of all the customer service in Marlborough ma location is very bad. The lady in the eye glass section was behaving rude. We ordered prescription myopia glasses and frame for my kid in LensCrafters Marlborough MA in Dec. my son started wearing it since Jan. He has faster myopia progression issues, so we went for a 3 month check up in March and found that the prescription they made was totally incorrect. They have cylinder + numbers and other numbers which was not in prescription and seemed to have messed with my kid eyes. As a kid he was not able to articulate it well and I paid hefty money for those lenses. Also the customer service is very poor in the location. I am looking for options on how to get escalate this issue and complain this legally.
Response from LensCraftersApr 10, 2023
We’re sorry to hear your child's glasses were not correct and your customer service experience and we’d be happy to look into this further for you. Please send us your information by clicking this link: https://www.luxotticacustomercare.com/lenscrafters/customer-care-form. Again, we apologize for the inconvenience and look forward to hearing from you soon.
Joe W.
I bought a pair of prescription sunglasses and I liked it so much that I bought another pair. Then I found the buy one get one half off promotion later... oh wells. They both arrived under two weeks and both turned out great. Thank you!
Rafael A.
Excellent quality
naomi B.
Great selection. Easy process using insurance and ordering online.
Rach
Almost always it’s smooth and priced well with anything I have to get from them. I had a handful of issues here and there but it always ends up good
Gabriela V.
LensCrafters provided me with an exceptional selection of prices and material options. I loved the website's ability to input an image of my prescription form. The shipping process was also very effective in time. And the best part of all, I was able to select lenses in the comfort of my own home!
George Z.
Emily was very nice and professional. They helped me pick out the best glasses for me. Highly recommend. 👍👍👍
