LensCraftersReviews of lenscrafters.com

Purchased glasses from International plaza Lenscrafters’s in Tampa florida. They told us once received they would send them to the Lenscrafters’s close to us. Was called last Thursday and was told glasses arrived. Called the Lenscrafters’s by us 7 days later and glasses had not arrived. Call Lenscrafters’s where purchased and they had not sent them yet. Asked to speak to a manager and one called me back. She was sorry they had not been sent and asked what she could do? Requested to have bill reduced because of poor customer service. Said she couldn’t do that. Then I said let me talk to your boss. She said I am the manager. Then I asked again and was told they are not available. Worst customer service I have ever seen!!!

I am having a horrible experience at LensCrafters at Vaughan mills mall in ON Canada. I ordered new lenses a month ago. When placing my order, the store associate ensured me that it is usually taker from 10-15 days. It’s been a month and still no news. I am not a new customer at LensCrafters, but believe me, this is my last time here. If I know what was going to happen, I would go to a small optometry business and it would be done in a week rather waiting for a month. Still hoping to get my glasses back.

Came in just 7days and prescription was perfect. Easy to order and just what was described. Light weight and comfortable to wear. Very satisfied.

I stopped into LensCrafters one day while at University Mall, So. Burlington, VT. Associate Charlie greeted me and asked if he could be of assistance. I asked if they still offered adjustments even if glasses weren't purchased there. I was wearing brand new glasses and was having a heck of a time getting them to feel comfortable even though I'd been back to my eye doctor 3 times. Charlie was sooooo kind ... it took a few trips to see HIM, but he/we have nailed it. Thank you, THANK YOU!

Made an online purchase on 03/10/2023, received glasses on 03/20/2023, cheaply made Gucci glasses, and the prescription was incorrect. Paid ($750+). Was a hassle speaking with them about the prescription being incorrect. Not only for my glasses but for the contact lenses I purchased elsewhere. I could not see. Had no issues receiving my refund for the contact lenses through 1-800 contacts. FYI, I got my eye & contact exam with a LENSCRAFTERS store and they told me they don't communicate and could not obtain my prescription from them. Decided to return the glasses and mailed them on 03/24. It is 04/13/2023 and I still have not been issued my refund. They keep giving excuses. Will not be going to them for exams, or purchasing from them again. NOW I WILL HAVE TO PAY OUT OF POCKET FOR NEW EXAMS FROM SOMEONE WHO KNOWS WHAT THEY ARE DOING.

User friendly

I had an exceptional experience purchasing my eye glasses online as well as getting my prescription filled. I was over the moon when I saw that I can just upload my prescription online instead of having to go to the store. To make this even better I received my glasses under 5 -7 days of purchase. Thanks to the crew at Lencrafters.

Is easy to make online and always find the right glasses and sunglasses