LensCraftersReviews of lenscrafters.com

Went in for new frames and they had my prescription lenses done in under an hour while I waited. The optician adjusted the fit twice at no charge and never pushed the extra coatings on me.

The frames and lens were exactly as I ordered. I loved that I was able to try the frames on virtually. Quality frames and reliable service.

Great job and fast is rare

Great service. They had the 18 millimeter nose pads and put them on a no charge. Very willing to help me out..

I love them..

Had to change frames and there was no issue. I was helped right away and the exchange was seamless.

My husband order the AI eyewear. The service was excellent..I love the glasses..and do does my husband. As seniors..Ai is amazing.

⭐⭐⭐⭐⭐ UPDATED REVIEW – An Outstanding Example of Customer Service! I am very happy to update my previous review and share a completely different experience with LensCrafters. Following my initial concerns, I was personally contacted by the store manager, Harish, who took the time to call me, listen carefully to what had happened, and genuinely understand my disappointment. What impressed me the most was not simply his willingness to resolve the issue, but the professionalism, kindness, and genuine care he demonstrated throughout our conversation. Without hesitation, Harish offered to have completely new pairs of glasses made for both my wife and me, ensuring that we would both be satisfied with the outcome. Harish is, without a doubt, one of the best managers I have ever dealt with. He understands that customer service is not just about selling a product; it is about building trust, taking responsibility, and making customers feel valued and respected. Every business can experience challenges, but what truly defines a great business is how it responds when something goes wrong. Harish demonstrated exactly what exceptional leadership and customer service should look like. I sincerely appreciate his efforts, his personal involvement, and his commitment to making things right. Thank you, Harish, for restoring our confidence in LensCrafters. Your professionalism and dedication deserve to be recognized, and LensCrafters is fortunate to have a manager like you. I am pleased to turn my previous disappointment into a five-star review. ⭐⭐⭐⭐⭐