LensCraftersReviews of lenscrafters.com

Ordered glasses for two day delivery. Paid $25 for 2 day shipping and bought expensive add on coatings to qualify and now it's pushed out to a week. I'm going out of town for two weeks. That's why I paid for 2 day delivery. Have tried repeatedly via phonecall and chat to speak to a person and the call just hangs up or chat abruptly ends. There's no way to get help with this. It's insane. Update: found a way to get in touch with someone finally by pretending I was asking about a promo which actually gave me the option to speak to a person. The glasses ended up coming in time (despite the misleading pushed out estimated date that it updated to initially), though the glasses case came in dented so I have to wait for a new one to be sent. Not sure why it it said it was going to take a week as that added to the stress on top of not being able to live chat with a person for the reason I actually needed help. The follow-up I received since has been appreciated, but Lenscrafters really needs to offer a better customer service option for those trying to reach a live person in real time on their website or via phone. Also, the tool for measuring pupils on their website is extremely inaccurate. DO NOT trust the measurement this gives you.

I have had my yearly eye exams done at LensCrafters for many years and was always satisfied, but I no longer recommend them after a certain age. I am 69 years old, and they always checked my eye pressure for glaucoma and it seemed fine (ah good, peace of mind -- wrong!!) I also have a cyst in the corner of my right eye which I noticed was bigger than the last exam but nothing was said. Because of concerns with the cyst, I went to an ophthalmologist (LensCrafters only has optometrists). He did a routine glaucoma test since I was a new patient and then further testing a few days later; it turns out I have moderate glaucoma in both eyes (even though the pressure is good). This is unusual, but not unheard of. I am now on treatment so the glaucoma doesn't get worse and am glad it was caught in time. My advice: If you're over 50, do NOT trust your yearly exams to an optometrist, but go to an ophthalmologist.

I previously wrote a review for the location on D.W. HyWy in Nashua NH and wanted to update thought my experience was not good they refunded the cost of my eye exam and made it right. I appreciate Karen fixing the situation at this location.

Lenses dont fit in frames

I was not allowed to return to the store, I have to print shipping label and place on package to return for replacement to smaller frames.

Surprised to learn that stores don't do one hour lenses. Learned that store doesn't offer same price as online. More and better selection online.

The web site sells rayban product their brick and mortars cannot ( RB7144 Optics). After getting my eye exam at the brick and mortar, i had to leave without compleating my frame and lens pruchase. Had to drive home and order my frames and lenses on line. Very poor experience. Fix it.

I did like the options available, although it would have been better to see the actual lens supplier. The delivery was very fast, maybe too fast, I wondered if they were made with care. I bought two pairs that came from different places, one pair works well and the other doesn't. It's almost impossible to know why. I really do NOT like that the option to respond to their 'satisfaction' email "expired" way too fast....