LensCraftersReviews of lenscrafters.com

The service I received was very prompt and efficient.

Lenscrafters lenses are over-priced and poor quality. They are supposed to be scratch resistant, which they are not. I've been extremely careful with mine and only use a soft satin cloth to clean them, yet after only 3 months my lenses were terribly scratched up. I went back to the store to see if they would replace them because I felt that I didn't get what I paid for and all they did is offer to sell me new ones. Why would I waste my money a second time on crappy Lenscrafter lenses? No warranty on lenses so if they're flawed, you're out of luck.

On May 17th I purchased a pair of eyewear at the value of 620.80. I have BlueMedicare Choice Advantage and lenscrafters is an IN NETWORK provider. I offered my BCBS card but was told I had to write to Community Eyewear in Charlotte for my $200.00 allowance. I contacted BCBS and they stated the contracted discount should have been provided at time of purchase and the address Lenscrafters gave on top of it was wrong. I have been over a week trying to reach a live human at LensCrafters customer service. I finally got someone today who just hung up on me and the second agent stated they were not impowered to assist and would email me a form. When I explained what BCBS stated which was "appalling service" the agent spoke over me and rushed me off the phone. I have never bought eyewear in which the representative did not attempt to find out the discount and apply it which should have happened when I bought the glasses

The selection was awesome. The website is intuitive, and delivery was fast!

Very expensive, they say 7 to 10 days which is not true, 400.00 out of pocket and still waiting after 3 weeks and my order online still says “ in process”, don’t even attempt to chat online with customer service, it will tell you chat is taking longer than expected and after a hour of waiting no chat!

Everything about thus purchase was extremely easy. I would not hesitate to order from them again

Drove to LensCrafters today Friday May 19th because Tammy the store manager did not follow up with me like she said she would: I called her Friday May 12 and I asked her when she would get back to me. Her response was “not until Monday May15th or Tuesday May 16th. Today is Friday May 19th.! She said she runs 2 stores. She said she’s waiting to hear back from her boss, and he’s busy because he runs 50 stores. That’s not my problem! My complaint is that the staff At LensCrafters was trying to convince me that my February 6, 2023 prescription for my glasses was correct and just needed adjustments. I went back for adjustments for 4 weeks. Then I was told by a LensCrafters staff, oh the frames are too big for your prescription, you need a smaller frame. I purchased another “ smaller” frame which cost more and I had to pay the difference. Again I was told just give it time you need to get used to your prescription. I told the staff I was having the same issues with the smaller frames. I even mentioned to them that I didn’t feel like the prescription was correct. I was told the prescription is correct. I am frustrated with LensCrafters!!!! I went to another eye doctor, it cost me $116.00 for the exam. I asked him to look at the prescription from LensCrafters and he said the prescription from LensCrafters is way too strong for me. I asked LensCrafters for a refund. Their response was oh , but it’s been over 30 days. Yes it has been over 30 days because the LensCrafters staff kept sending me away with new adjustments week after week after week. My 30 days satisfaction was expired by LensCrafters staff not me. I was there numerous times.

on-line ordering was easy and the shipment arrived quickly. very satisfied.