LensCraftersReviews of lenscrafters.com

Tried to order some prescription readers. Added my insurance information and went through all the stops and add-on and ended up wit a price of $10 ready to check out. Every attempt that I made to check out switched switched the total to $249. If I took away my insurance benefit, the price would drop down to $129. This happened every time I tried to order these readers. Called customer service to see if there might be a problem with the website or maybe I did something wrong along the way but could not get any explanation or help.

Easy shopping with great prices and fast shopping

Staff is excellent and online ordering is super simple.

It was easy to use the website sense I had my prescription.

I was not allowed to return to the store, I have to print shipping label and place on package to return for replacement to smaller frames.

Fast and easy experience.

I called to see if I could have my issue resolved with the new glasses I ordered from here and was basically told they will not help with anything and only offer a refund/return and leave me without glasses until my new order showed up. All I was looking to do is upgrade my lenses to a better option for the transitions as these do not work well at all. I shouldn't have to look directly into the sun for them to change. the customer service is terrible and resolves nothing for you and the local store will never answer the phone to even make an appointment to speak with someone in person. So I basically just paid 700$ for glasses that do not perform as advertised and they will not resolve the issue. All they would offer me is a full refund so I could reorder with different lenses and leave me without anything to see with as I am unable to wear contact lenses. DO NOT BUY FROM THIS COMPANY FOR ANY REASON.

Just poor customer service. I bought 2 pairs of glasses earlier this year from my Local Lencrafters located at 1218 Belk Dr Mt Pleasant, SC. For the first 8 months there were no issues. Then in July of 2024 somehow my rubber noseguard on my left side fell off my Costa Eyeglasses. Hoping that LensCrafters might possibly stock the nose guard I went in to see if they could fix it. The salesperson was quick to tell me they did not stock such Items and since I had insurance, I should make the claim and receive a brand-new pair for $25. I was a little miffed, but handed over the money and was told it would come in some 5 to 7 days later. !0 days later with no phone call I walked into my Towne Center LensCrafters and asked if the glasses had come in. Now by this time I had developed a small bloody sore on my nose where the plastic was rubbing against my nose due the missing nose guard. The salesperson asked for my name, I gave it to her, and she told me my glasses were in, but that they had not been properly received nor passed the required quality-controlled inspection required for incoming glasses. I explained that I really was only interested in the nose guard replacement, and they could keep the glasses as far as I was concerned. I even took my glasses off to show her the bloody sore on my nose. She quipped and said there was nothing she could do, someone would call me when the glasses were checked in, and then left the counter. It is now 11/08/2024 and I’ve yet to receive a call from anyone. Funny thing was I left the store quite angry and as I was driving I passed Shades of Charleston, another Eyeglass store, I pulled in and they had a set of nose guards that they gave me for free. That’s customer service. Hey LensCrafters, you can keep the other glasses! Long time customer lost!