LensCraftersReviews of lenscrafters.com

I have a real problem with one of the Lens Crafters stores #0535 in the Christiana Mall in New Castle, DE. Let me start by saying I have been a customer of LensCrafters for over ten years, having bought many pairs of very expensive Oakley and Ray Ban regular prescription and prescription sunglasses. I purchased replacement ear pieces for my prescription Ray Ban sunglasses back on November 17, 2024, and I was told I would be called when they arrived. I never received a call, so on December 20, I called them back. They said they had no record of the order arriving, however, they would reorder the parts again, and again they would call me when the order arrived. Again, I never received a call, so I decided to call them today, and I asked for a manager to call me back. I was told the manager was due to arrive at 10:30 am. At 1:30 pm, I had not yet received a call, so I decided to call back. I was told that they were too busy with patients to call anyone back. Finally, I received a call at 2:08 pm today and spoke to the manager by the name of Danielle, who was very loud, very condescending, abrupt, and rude. She asked me three times if I had a receipt, and I informed her I was having trouble locating it. I informed her that I did not have the receipt and then asked if she had my order in the system, and she said no. When I pressed her about speaking to two separate salespeople who both told me they entered the orders and collected $80.00 from me, she became quite abusive, asking me to never come back to her store. I am in the customer service industry and I would never speak to a customer the way this person spoke to me. I have contacted LC corporate offices and am still waiting to hear anything.

Like the virtual glasses wearing

I bought my glasses on December 4th and I still haven't received them.

luxottica - LensCrafters. Their website is slow and loading, loading, loading for hours. Not able to place orders. Worst customer service. No one responds for the emails. My prescription lenses was not delivered with the options what I ordered.very worst experience. US courts must do something to control this monopoly by luxottica.

I had a 9:00 appt and after waiting for a 30 minutes, it was suggested that I pick my frames out while waiting. I did so and when I was told there would be an additional wait I asked to use the restroom. I was told that there was no public restroom and I would have to go to either the Starbucks or Panera Bread to use their restroom. I thought they were joking and I laughed, however they assured me they weren’t joking. I’m calculating in my head just how long it would take me to get to a restroom with the exam and frame adjustments, etc and told them to keep their appt. I also told them that I would never come back nor would I recommend anyone to their store. My husband and I own a business and know ALOT of people. I then walked out and drove across the road to Eye Glass World and received EXCELLENT care and they even had a restroom for their customers. I spent $800 on two pair of glasses. I have used LensCrafters for years but will NEVER use them again. I had never needed to use their restroom before yesterday so was unaware of this policy until then. The store is located in Coconut Point Mall in Estero, Florida. The employees need to go back to training and learn about customer service. Had I just been a walk in to use a restroom then leave, I could understand their position, but that clearly wasn’t the case. Shame on them…

The lens are excellent

I loved that my order was placed right around the upcoming holidays and I still received the frames I ordered before Christmas. The price was amazing and the quality of the Ralph Lauren frames I ordered is Top Notch. They are beautiful. Thank you LensCrafters

Not a place to go. I went to buy glasses for my daughter at Devonshire Mall in Windsor. The sales person explained a deal of 99 dollars inclusive of single vision lenses. My daughter picked a frame and handed over to sales person, he started doing some calculation on his tablet and told us, the pair would cost us 199.00. I asked him why 99 dollar deal just turned to 199? He started goofing around and stated 99 was for plastic lenses which he was not allowed to order. He will have to order some special lenses and that is why cost went up by 100 dollars. It was complete BS, why he did not mention it before and where did 99 dollar deal go then? Just wastage of time, poor customer service and very unpleasant experience. Be careful when visiting them.