LensCraftersReviews of lenscrafters.com

Why does a person have to beg to get refunded their money? It has been about 5-6 weeks since my glasses were shipped back for a refund. (They were brand new) I’ve contacted them 3 times now and still have yet to get my money refunded. I told them to just ship back the glasses if my money isn’t going to be refunded. Still waiting on a response

The shopping experience was great and smooth. The variety offered by lens crafters is really good. They delivered the frame within the expected timeline. I would recommend both online and in-store experience to get the best service.

Amazing experience! Dr. Chad Parks is amazing! He’s like a cross between Optometrist and psycholigist--he cares about you, as a person, not just a patient! The retail team is amazing, and helped me with everything I neededwith smiles on theit faces! I will be using this location from now on!

Easy and fast,great customer service.

It was easy to see the size of the frames. Not all companies list the frame’s sizes. I have a small face and nose bridge so shopping on line isn’t easy, but it was with LensCrafters.

The online experience of searching and purchasing a pair of glasses was quick and easy. I really liked the feature to view how difficult pairs of glasses look on your face. I found the perfect pair.

Horrible customer service! I bought a Burberry frame less than two years ago that broke twice. One of the side parts fell out and needs to be glued back in and LensCrafters told me they won’t be able to do it and that I should go and find a mom and pop shop that carries glue. They told me I should’ve bought the service plan, which I did, but it expired a few months ago. I was told that before the service plan expires I should’ve traded my frames in so as to avoid any such problem. How come nobody informed me of this when I was buying the glasses? When I complained about this to one of the staff there, she told me: “ Well, now you know!” Awesome way to talk to customers. I guess I won’t be coming back to LensCrafters again.

No unnecessary hoops, online easy to use, plenty of product to choose from.