LensCraftersReviews of lenscrafters.com

The process was easy and the experience with the customer service rep was phenomenal.

It had been 7 years since ordering new glasses, after dealing with both LensCrafters store and LensCrafters online, I know why. The absolute lack of communication by both the store and online is stunning. Ordered glasses in the store and was never notified they were ready to pick up. While at store asked about ordering Oliver Peoples frames. Told no, they cannot help me as they don’t sell his frames. So on 12/30/24 ordered the Oliver Peoples frames online. Stated I would have them on 1/9/25. No. Nothing. No glasses. No emails. Nothing. Did chat. Told I would have them 1/22/25. Again 1/22/25 came and went with no glasses and no email. No communication at all. Called and was told they were swamped with end of year orders and the snow storm threw them off schedule. Was told I would receive them 1/29/25. I actually did receive them but they had not even bothered to clean the measurement black dots off of the lenses. No communication and extremely unprofessional. Run away from LensCrafters if you value your sanity. 1/4/25 UPDATE. Hey Luxottica your little link to share experience DOES NOT WORK just like your LensCrafters Customer Service. Absolute Gaslighting to ask people to go to a link that does not work. Once again HORRIBLE CUSTOMER SERVICE.

The process was both straightforward and user-friendly. I am thoroughly satisfied with my recent purchase

Shopping online was very convenient and efficient. LensCrafters has the best selection of the latest frames and they never miss with their commitment to excellence.

the online purchasing process was simple and I love my glasses

I added an additional star because when I went to the actual retail store, they were some of the nicest people I’ve ever met in retail. I’ve been trying to return or exchange a defective pair of Ray-Ban Meta glasses for a month and I couldn’t do anything regarding the return online, and when I went to the store, they told me they had no problem taking them back - but the $489.97 that my insurance paid (in combination with a $281.20 that I paid) would not be returned to the insurance company. I informed them that I had a New York State insurance license and would not be able to allow them to charge the insurance twice because it would constitute fraud in New York State. The fact that LensCrafters keeps the money from the insurance even after a return is not only unethical it’s illegal in New York. The order number is 8446598751151

I visited Lens Crafters in the Park Medows Mall in Lone Tree Colorado back in June of 2024 for an eye exam and a new pair of glasses, and as I wrote in a previous review, I couldn't be happier with my experience. At the time of my purchase and fitting it was summer, and the temperatures were brutal. I really loved my new glasses, but I had to return so many times for adjustments I worried the staff would not welcome me, but it was just the opposite, they always treated me as a friend who had come to visit. I really thought my last visit ended with a perfect fit, but they needed a tiny adjustment, and I really didn’t want to make the drive. Remembering there was a store closer to me, I made the short trip to the store at 10651 E Garden Dr., in Aurora Colorado. After explaining my situation to the manager, he directed me to Rochelle, and she was more than happy to help. Rochelle made the needed adjustment and suggested I wear them for a couple of days and if the glasses needed the tiniest adjustment to drop by and she’d be happy to work with me to get the perfect fit. A week later I returned, and Rochelle was happy to see me. The adjustment took only a minute, and I couldn’t be happier. Although I didn’t purchase my glasses from this store, Rochelle treated me as part of the Lens Crafters family. Another great experience with Lens Crafters! I highly recommend them and will continue shopping with them for my prescription glasses and sunglasses.

This company is a mess. I order online eyeglasses flame. The frame was broken. I stared the return processes online. never received the return level. call them and the customer service try to make you feel guilty. I give the 0 score.