LensCraftersReviews of lenscrafters.com

I visited the eye doctor at LensCrafters for an exam for contact lenses on March 1st. March 2nd, I placed an online order on their website for my contacts. I initially sent my glasses prescription and not my contacts prescription, which is 100% my fault. On March 3rd, I realized this, and contacted their live chat support. They informed me of this and asked me to send the correct prescription via email. I did this, I then chatted with them again later that afternoon. I was told it was received and that the order was fixed and would be sent to processing to ship on March 5th. I chatted again on March 5th because my order had not shipped yet. I was told that my prescription was wrong, so, I uploaded the correct one again, and was told the same thing, that it would be shipped March 7th. March 7th rolls around, it had not shipped, so, I chatted again. I was told again that the issue with my prescription was not resolved. Uploaded the correct one again. I was told it would ship March 10th. March tenth comes around, still has not shipped. So, I reach out AGAIN, and what do you know? The issue was not resolved, so, uploaded it again, and have now been told that it will ship in two days. SO now I am waiting to see if it actually does. Chat was extremely unhelpful and calling the number just tells me to go to the live chat. This is the worst customer service I have ever dealt with. It appears that LensCrafters does not care at all about my business. I was lied to 3 times about my order and am guessing that I was lied to a 4th time. I have been out of contacts for a week now because of this. I will never return to LensCrafters again for my lenes. (The eye doctor inside the LensCrafters location I went to was great, this only refers to the online ordering and support part of LensCrafters)

Stephanie at Hyannis, Ma store was professional, courteous and very knowledgeable. I can’t recommend her enough. A pleasure to to work with.

Website terrible hard to do anything on it even making purchase is a difficult definitely needs a new IT person good prices but trying to navigate website almost impossible

Worst customer service I have ever experienced! I ordered contact lenses in January. The payment was posted on my credit card on Jan 22. I had to return them and was told they were received on Feb 4. Even after contacting them several times (by email, you can’t talk to a real person when you call the customer service number) I still have not received my refund.

THERE ARE CURRENTLULY PROBLEMS WITH THEIR WEBSITE. IT WON'T ALLOW ACCESS TO SEARCH ON THE EYEGLASSES SELECTIONS; LENS SELECTION DOESN'T WORK; CHAT DOESN'T WORK TO GET ASSISTANCE and NO ONE EVEN RESPONDS TO EMAILS. WHAT KIND OF CUSTOMER SERVICE IS THIS. AT LEAST HAVE THE COURTESY TO POST A MESSAGE SOMEWHERE TO LET CUSTOMERS KNOW WHAT'S GOING ON AND/OR/IF YOU ARE WORKING ON THE PROBLEM. IT'S VERY FRUSTRATING TRYING TO EVEN ATTEMPT TO PLACE AN ORDER. SO I'M FED UP AND WILL PURCHASE ON SMARTGLASSES.com and FRAMESDIRECT, as they have working apps and the order process is easy without aggravation.

DO NOT WASTE YOUR TIME OR MONEY AT LENSCRAFTERS! This location is a chaotic mess with consistently rude and unhelpful staff. I shelled out OVER $400 (with insurance!) for "all the bells and whistles" on new lenses, and what did I get? A pair of glasses I CAN'T EVEN SEE OUT OF! Turns out, my PD and seg height are OFF BY 2 MM! Completely unacceptable and now I'm stuck with glasses that are likely making my vision worse. I tried to be understanding, thinking maybe it was just me adjusting to progressives, but no, the lenses were just plain WRONG. Every time I've gone to the Abercorn location, it's a zoo with a "2-hour wait." Seriously?! I called, desperate for help, and the LOD told me to come in because he was "too busy" to talk on the phone. So much for customer service. Then, I called another location, and the guy actually LAUGHED and told me it was past the 30-day return window (even though the glasses were MADE WRONG!) and then HUNG UP ON ME! Rude and unprofessional doesn't even begin to cover it. If I'd wasted my time going to the store like the first LOD told me to, I'd have lost a whole day for nothing. Their "Accufit" technology? More like "Accufail." It's clearly not accurate if my prescription is completely off. LensCrafters is just another greedy corporation that cares more about your money than your eyesight. I'm done. Done with the long waits, done with the rude staff, and definitely done with their incompetent lens making. I'm taking my business to America's Best where they actually know what they're doing. Save yourself the headache and go somewhere else. You'll thank me later.

This was my first time getting anything prescription from LensCrafters as they aren't covered with my eye insurance. However online they had an amazing sale. Unfortunately, I keyed in part of my prescription incorrectly, and didn't realize it until the glasses arrived and were blurry. I contacted them immediately and they confirmed my correct prescription and without any hassle, sent me a return label for the bad pair and immediately re-ordered a new pair! I was so shocked as they are 'custom' being prescription lenses AND it was my fault. I will absolutely keep them in mind for future orders!

It has taken 2 weeks longer to get my glasses than I was originally told. When I asked about this on the original estimated delivery date I was told I would be getting money taken off of the order amount to make up for it but when my glasses finally shipped they still charged me the full amount, so that is 2 lies I have been told. Along with that is straight up incompetence. I got my glasses today and they sent my glasses with clear lenses instead of the transitions I ordered. So now instead of washing my hands of them and going on with my life I am being forced to endure them again to get the correct lenses. Use me as a warning to NEVER get glasses with lenscrafters, they are incompetent liars.