LensCraftersReviews of lenscrafters.com

My order of a pair of prescription glasses has been „in process“ for almost three weeks now. If I ask the customer service to cancel the order, they always say they can’t cancel it because it’s supposed to be shipped, but that just never happens. So although I made a payment, it is completely uncertain when and if I‘ll ever receive my glasses. Do yourself a favor and don’t order from them.

12yr old Daughter’s glasses broke, she was still using them because she is very blind without them, we had superglue holding them together. Contacted LensCrafters in Eugene Oregon. They ordered us a replacement without turning in old glasses on warranty. When they arrived my wife went to get them they handed them to her, she asked if she needs to sign anything, they said no and she left. 5 minutes later while already in her car on the road they called her saying she has to bring them back asap because she has to turn in the old ones in order to get the new ones. So she did. They made the mistake. My daughter had her glasses break again at school, she set them down during PE so they wouldn’t get broken more. After PE she went to grab them and they were gone, nowhere to be found. Wife tried to pick the new ones up again and even told them of our circumstances. They still won’t release them. She is very blind, we have no spares. She is up for a new prescription in a few months so I don’t want to buy another set, then buy another new pair. Why can’t you guys just release them? Lost a customer because of this. Nobody seems to know their own policies at the Eugene store. Very unprofessional, made to feel like we were wasting their time. We just want our daughter to see. If there is an extra fee, we will pay it! But that hasn’t even been offered. UPDATE found out my wife even paid them the $50 deductible required, now in order to release them we have to pay an additional $253 out of pocket.

Excellent lenses without any significant distortion. Much better than other eyewear manufacturers. Good warrantee available in case of damage to the glasses. The customer service is excellent and very supportive for on-line orders. Wish the web site let you virtually try on glasses and suggest frames.

It was super easy. I enjoyed how easy the website was. I do wish it was easier to change your personal information like address. Overall I enjoyed looking at the choices. Found a great pair.

Ordered prescription sunglasses online. My order has been processing for over 1month! I call and they say they are behind and keep waiting! Looking for where to file a complaint. Lenscrafters is who did my eye exam they have everything they need!

Choosing amd ordering glasses online are made easy. Entering prescriptions and insurance is quick as well. My glasses arrived in a timely fashion and came with no issues.

LensCrafters have always meet my expectations, but yesterday was the cherry on top. I went to Mall of Millenia (4200 Conroy Rd #L201 Orlando, FL) asked Alex Garcia to repair a pair of expensive Prada sunglasses, btw I did not purchased in there. He returned my sunglasses not just completely fixed but clean, and looking brand new. Looks like this young men wants to make a difference, and he did just that for me. Sadly, due to insurance I had stop going to LensCrafters for 4 years. Can’t wait for our annual check up, so I can bring my family of 4 back. Thank you Alex!

Customer service is Great in person,online or by phone. Very helpful and knowledgeable.